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Retired Member

Call Centres are dead

Technology advances are quietly changing the face of the Collections industry and there are significant implications for organisations that don’t keep up with consumer demand and recognise the potenti...

19 Oct 2016
Duena Blomstrom

Goodbye, Santander! The end of a banking love affair

My love affair with Santander began many years ago when I started meeting some of their amazing people at the start of my journey of selling them Meniga's PFM. Over time many of those people became fr...

19 Oct 2016
Retired Member

3 Client Lifecycle Hurdles Facing Wealth Management

According to a recent industry report, the global private banking and wealth management industry is undergoing a buoyant resurgence after a difficult few years brought about by the damage caused by th...

18 Oct 2016
Retired Member

Keys to successful marketing campaigns for Banks

With continued emphasis on cost reduction while fierce competition within the global financial services market is steadily growing, banks are faced with more challenging marketing goals than ever befo...

18 Oct 2016
Graham Seel

OK We Need to Innovate. But Where Do We Start?

Community banks need to innovate. Most of us accept that. Too much is changing around us, too many other players are jumping on our turf. Regulators seem out to strangle us. And customers demand more...

17 Oct 2016
Innovation in Financial Services
Retired Member

3 trends to dig into at Money2020

The Money20/20 agenda is always packed; the event inspires insightful discussion, debate and collaboration every year. And this year promises to be no exception. I'm especially looking forward to chew...

17 Oct 2016
Alex Kwiatkowski

Banking in the fast lane

Who wants to be in the slow lane, watching innovation pass them by? … This was a key question posed to over two hundred delegates from banking and financial services at our Connect Forum 2016 in Frank...

17 Oct 2016
Retired Member

Financial Services: The next frontier for robotic process automation

The financial services and banking industry has undergone significant change over the last decade, and today, automation is at the forefront of this change. Robotic process automation (RPA) is revolut...

11 Oct 2016
Retired Member

Abstract Banking Promises a New Era of Customer Choice

Open APIs could revolutionise the banking sector providing customers with more choice and flexibility while increasing competition between banks and lenders. Just as comparison websites enabled cust

10 Oct 2016
Richard Broadbent

Customer satisfaction doesn’t have to be a banking stumbling block

The wind of change is starting to blow through financial services. With a few exceptions, customers of banks are quite often an unhappy bunch. Just looking at some of the latest research on current ac...

06 Oct 2016
Retired Member

CMA: an opportunity not a threat. What are retail banks waiting for?

Last month, following almost two years of consultation, the Competition and Markets Authority (CMA) announced its final recommendations of reform to the retail banking sector. There had been much deba...

29 Sep 2016
Killian Clifford

PSD2, CMA and OBWG - UK Open Banking today

Irrespective of Brexit the UK will be getting an interoperable and innovative implementation of PSD2 With the memory of summer fading fast it is worth taking stock of what has happened within UK op...

28 Sep 2016