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Massive spend on innovation at the front-end of retail financial services Putting aside conjecture of whether or not we are in a bubble at the moment around tech, social media, and mobile services (w...
The world of mobile financial services here in the UK is coming on leaps and bounds following recent announcements from Orange and Barclaycard, and also from O2 to bring mobile contactless application...
Over the past few weeks, I’ve followed an animated discussion about the total costs of core transformation on a banking discussion forum. Two interested parties are at work: first, bankers who balk at...
As I discussed in a recent blog, new payments technologies and platforms are fast taking off in Asia Pacific. Previously, I looked at how developed countries such as Australia and New Zealand are at ...
Banks in United States are in an exciting technological time: The eruption of mobile as a platform for payments and its transformation into a new place of banking services in their customer's hands. B...
Just supposing your bank was perceived to have done something unpopular with the general public and a Twitter campaign began against your institution. When would you know? When an automatic system det...
What centralisation and streamlining mean for core systems Stuart Gulliver sounded a war cry. Substantial improvements in cost-to-income ratios will be achieved at HSBC through a series of measures in...
Last month we saw the widely anticipated delay in deadlines for implementation of Dodd-Frank regulations. This month the European Parliament took a similar step in delaying rules intended to improve ...
You be hard pressed to attend any financial services-themed event this year with hearing a range of presentation explaining, warning, commenting on the end of ‘light touch’ regulation. You can argue
It’s very interesting to see that Santander is bringing back 500 contact centre agents from India to the UK. This is good news for the UK economy, and is also part of a much wider trend in customer s...
The recent spate of high profile data losses aptly demonstrates the many ways in which data can go astray and reinforces the need to have every potential leakage point protected. Whether it is Wikilea...
Rapid Acceleration of Technology Adoption makes change easier The rate of diffusion is the speed at which a new idea spreads from one consumer to the next. Adoption is similar to diffusion except that...