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A recent report from KPMG assesses how the global financial community is responding to the adoption of mobile banking and mobile payments. The report is overwhelmingly positive and highlights some int...
1. Realize that you can become a victim at any time. Not a day goes by when we don’t hear about a new hack. With 55,000 new pieces of malware a day, security never sleeps. 2. Think before you post. St...
Outsourcing in financial services has a real chequered history. Successful outsourcing has been matched by unsuccessful outsourcing, resulting in doubt on its benefits by the majority of financial ser...
The Widening Gap between Behavior and Capability In 1980 the average bank in the developed world would receive a visit from a customer once or twice a month, making an average of 20-25 times a year. A...
I just received confirmation that the world is moving very, very fast. So fast that if you don't say, do or start what you have in mind, someone else will do it for you .... and you'll be left wihtout...
Deadlines for paper or otherwise unstructured invoices (e-mail) to the public sector have been issued in many countries - and more are on their way. The reasons for this are obvious: 1. save tax payer...
As we have seen, contactless payments are beginning to move into the mainstream. As my colleague Mark Carpenter has previously noted in a blog, support for contactless transactions is moving out from ...
I've been thinking a lot recently about the different pressures that banks in Europe are facing. It's a tricky business working in payments in a bank today - trying to decide on strategy and how the b...
Regular readers of this blog, know that I'm a keen reader of the ONS monthly retail sales figures (pdf) – well someone has to do it. I've been sitting there with the champagne on ice, ready to celebr...
Was it just a coincidence or some kind of a 'karmic connection'? A giant 200 feet sinkhole appeared in Guatemala City last month. A few days later the Regulation II of the Dodd-Frank Amendment, slashi...
It is my forecast that in the future you will not be able to find a job in your bank or financial institution because more and more ‘things’ will be free. Crazy, I know, but hear me out. We are livin...
I think that we all knew that Google was really, in revenue terms, a media company (they derive 97% of their revenue from advertising), but there's some fascinating new data about this in some new res...