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When performing their daily banking routines, customers don’t want to be bothered by complex security features and authentication procedures. Today, they expect simple and fast user interfaces and oft...
How can Banks help customers manage money throughout their life? In the early days of banking, bankers knew customers and could guide and advise them in person. Today's digital models have taken away ...
The Institute of Customer Service recently released the latest edition of the UK Customer Satisfaction Index (UKCSI), collating customer satisfaction data from more than 10,000 UK consumers surveyed....
There doesn’t seem to be a day that goes by without someone talking about Blockchain, I’ve read countless articles, read plenty of whitepapers produced from the likes of consulting firms, banks and te...
Innovation is defined simply as a "new idea, device, or method". However, innovation is often also viewed as the application of better solutions that meet new requirements, unarticulated nee...
The number of high profile data breaches that have hit the media headlines in recent years is certainly a wake-up call to organisations to be more prepared if it happens to them. But it's not just the...
Even though studies are showing that an increasing number of users are giving the mobile wallet technology a try, only a few are reported to be using it on a continuous basis. Consumers say their top ...
How many times have you heard a comment around the office that “work would be so much easier without clients” which, whilst clearly tongue in cheek, does accurately reflect the tensions that can build...
It is very clear from the figures released by the various fraud prevention agencies that there is a dramatic increase in cybercrime and real-time fraud. Should the losses continue to persist at the cu...
We all know that technology is transforming business models. Take the short term high cost credit sector and its estimated 10 million customers who are excluded from mainstream finance. This sector ha...
In tech history, it’s rarely a single hyped-up innovation that changes the game. Take the iPhone and its revolution of the smartphone market; the colour touch screen, power efficient processor, integr...
In my last post I outlined the emerging role of Fintechs and what CFOs need to be cognizant of while operating in a marketplace influenced by Fintechs. Needless to say, the role of CFOs have become cr...