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I read somewhere that a bank’s customer taped 297 minutes of being put on hold by their call centre! While this may be an extreme example, there’s no doubt that poor customer service is standard fare...
The Sony Corporation has been providing consumers with stellar electronics since before the introduction of the Walkman. The past six months have been harsher for Sony, with attacks by hacktivists and...
Frequently companies issue press releases talking about a new agreement or MOU with a Chinese financial institution or market player. As Chinese companies globalize and more foreign companies setup of...
The recent announcement by Penson that it is undertaking a massive restructuring worldwide including selling the UK (and potentially the Australian) Back office outsourcing business could be an indica...
We had a request from a Finextra Community member who wanted to be able to subscribe to a Finextra article so that he could be notified if anyone made a comment on it. We thought that this was a good...
The Total Disruption of Retail Banking - The Conclusion As we detach ourselves from physical artifacts associated with traditional businesses, traditional distribution models rapidly fail. The fact th...
This latest data security breach at Citi epitomises the many ways in which data can go astray. In a recently publicised case, data was stolen from Citi by external hackers. The culprits in this most r...
The news from Visa yesterday moving forward with EMV in the US should not be that surprising - it was inevitable that the move had to happen and it needed a major industry leader to stand up and take ...
Regular readers of this blog will know that I have been writing about eating the US EMV elephant for some time. Yesterday’s announcement from Visa may just be the big push the US market needs for it t...
Oven mittens, anyone? Investors dropped stocks like hot potatoes around the world on Monday, the first day of trading since Standard & Poor’s historic downgrade of U.S. debt. And if you’re going t...
Future Strategic Considerations Strategic considerations at the forefront of the financial modeling industry in the next decade include: 1. Web 2.0 2. A dedicated marketplace 3. Better modeling pro...
Why Web 2.0 will find Financial Modeling next A recent piece in the National Journal by Tankersley and Hirsh, “Neo-Voodoo Economics”, encouraging American’s to think more boldly about new growth and m...