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There is a lot of talk about how banking services can be delivered over the “mobile superhighway” – the mobile internet or mobile web and the use of “apps”. Quite rightly banks (and their suppliers)
A press release by FEBELFIN (Belgian financial services association) yesterday (here in Dutch) states that from 17 Jan 2011 Belgian Maestro cards can no longer be used outside of continental Europe. ...
Very spot on article in The Economist. Some snippets (emphasis mine) and comments: - “productivity growth is the closest economics gets to a magic elixir, especially for ageing advanced economies” - p...
Twitter has been referred to as the Marmite of social media. You either love it or you hate it. I must admit that despite being a regular tweeter, I have been having mixed feelings about this channe
Thankfully, I think we are almost at the point of having serious conversations about how social media can be utilized in most organizations, rather than still asking the question "Is Social Media...
Getting to the bank of tomorrow seems daunting. For banks that are entrenched in physical elements such as branch distribution networks, long-held conventions around paper-led compliance procedures, e...
Ok... I admit, I'm a little late to the party, but.... I have found Twitter. Those who know me may have started to suffer seeing my tweets over the past couple of weeks. On other other hand, as someon...
There is the saying that ‘nobody likes change’ and in most cases you can attribute that to the fear of the unknown. Or, it is possible that people may just think that the old ways are better. I was s...
The concept that banking is necessary, but banks are not has often been debated. The question of whether technology advances and new business model results in disintermediation is often dismissed as
If I was to identify one dominant response from bankers at SIBOS this week it is confusion. Not confusion over the event, where to find sessions, or what they are doing here, but confusion over where ...
This week we have witnessed the financial services industry head in droves to Amsterdam for the annual Sibos event. This year, I expect that there will be three key themes shaping the event: Regulatio...
Customer service is key but resources are a challenge. Mobile banking is one of a handful of new banking services that seemed to come along just as banks withdrew investment in new services and reigne...