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As I have a vested interest in tracking the links between personalization, customer service and advocacy, I have been following the evolution of recommender type technologies and services, of which, u...
Mashable has the story in some depth here, picking up on a piece in PC World. The precis is: when PayPal took a dominant market share of internet payments it could then afford to adopt the moral hig...
PaidContent seems to have the scoop on this story, Monitor110 has announced it is to close its doors. The reason stated is inability to close a second round of VC funding, after raising an initial $...
Everyone likes a good case study - Tim Collins, SVP Experiential Marketing at Wells Fargo is interviewed in this podcast (with supporting PPT site images) by Pepper & Rogers. I'd like to hear mo...
Jeremiah has a post reviewing the efforts of insurance companies which are exploring social media. He is uninspired. He rates one of the most promising as a UK insurance service and price comparison ...
I understand the constraints that banks face when trying to embrace different aspects of social media - the regulatory concerns - all the organisational and cultural issues they have to overcome... bu...
I take it back, I take it back. No, not all modern students are illiterate. I blame the worldwide shortage of decent urls and a lack of respect for vowels. Still, from Monday this week students (in ju...
And that needs to be SaaS based. Well, that's what Sramana Mitra thinks.
Australia's BankWest has released three mutant kittens into the worldwideinterweb. See them perform their song here. Could someone explain to me what is going on here? Other than an ad agency gets ...
A nice article here from BusinessWeek on the techniques a new generation of personal finance web sites are using to build trust among their online audience. The article takes a snapshot look at Wesa...
Jodange has debuted Top of Mind at Demo '08 - the press release is here. Built using the expertise of a bunch of Cornell University computer scientists, Jodange claims Top of Mind is already in evalu...
Mashable reports Reuters has announced Calais, an open API for automatic content tagging aimed at bloggers and content publishers. The Calais web site offers a $5,000 bounty to any developer quick off...