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With bank switching now easier than ever before, we’re at a point where maintaining a high level of customer satisfaction is going to be crucial to a bank’s success. Customers don’t just want the best...
The enormity of global trade is on display this year in Osaka, and it is more evident than ever that payments and trade finance are critical banking services supporting global economic growth. Each da...
After years of a lack of clear agreement from the financial sector, the payments hub is finally getting some focus, as companies seek significant gains in financial efficiency. No longer referred to a...
After years of speculation, this week in Osaka we finally appear to have a SIBOS with a SEPA conversation worth having. With the date for compliance across the Eurozone now set for February 2014, we a...
Banks are under constant pressure to meet their customer expectations and reacting piecemeal to customer requests buys little time. Banks need to invest in their business so they can anticipate custom...
Customer experience is fast becoming the real differentiator in transaction banking. It is no longer enough to offer a simple, automated payment processing. To build loyalty and drive profitability ba...
2012 is shaping up nicely to become remembered as the year when banks started reviewing their cash management and payment platforms to gain the upper hand in customer engagement and brand loyalty. Dur...
It’s a fact that when it comes to banking and payments, customers have high expectations of reliability, efficiency and dependability. This has not changed over the decades. What makes it more challen...
Payments hubs have been a talking point for a number of years now. Once envisioned as the 'silver bullet' for payment system consolidation, the reality has become somewhat different. I've talked to ...
It’s hard to believe that Sibos is upon us again. It doesn’t seem like almost a year since we were all in Amsterdam. (Although they do say that times goes faster as you get older, so maybe that’s to b...
All banks benefit from improvements to the payment market’s efficiency. This is where experienced software professionals can help the payments community achieve more in less time, particularly in comp...
The need to develop new customer propositions has become more important recently because of the new market entrants that many claim are eroding the traditional bank’s business in the payments space. I...