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So what actually are the FSA after then? Do they want firms to treat their ‘customers fairly’ when in times of temporary financial shortages, or do they want lenders and administrators to be more tra...
My first post on the topic of “Big Data” discussed the context of the "four Vs" of Big Data in financial services: Volume, Velocity, Variety & Value. With the latest developments in the ...
“Beware of the geeks bearing formulas” said Warren Buffett. Although aimed at quants and their complex financial models, sometimes I feel this statement is as equally as applicable to members of the I...
With the news that the RBS Retail Bank CEO, Brian Hartzer is to return to his native Australia to take up a similar role with Westpac and to be groomed as Gail Kelly's replacement, he is but just one ...
The first Monday following the US Thanksgiving holiday has become known as “Cyber Monday”; a day in which online retailers promote heavy discounts on merchandise to kick off the holiday shopping seaso...
This case is just the latest example of how “trusted insiders” can pose a risk to an organisation’s data security defences and how they continue to by-pass them altogether, only to get found out when ...
There has been much debate and discussion about what banks actually mean when they speak of a ‘payments hub’ and how that might be implemented. What is often overlooked is that the concept of a paymen...
With some 124 mobile money deployments already launched globally, and almost as many again in the pipeline, it seems consumers in the developing world are not short of opportunities to make mobile pa...
Dear Bank IT Manager, In my last post I committed to send a new update once I ate my first rocket salad. Mission accomplished: It was simply delicious. By the way, you asked what P&L tools and veg...
In my previous blog, I discussed the current hype surrounding mobile banking and how a fundamental step change in consumer behaviour means that mobile financial services is undoubtedly more than just...
Looking Back 100 years At a recent presentation at a Global Creative Innovation Conference, the audience was challenged to identify three (3) industries that had barely changed systematically over th...
Electronic bank account management (eBAM), an automated approach to the opening, closing and management of bank accounts seems simple, right? So simple in fact, that when the idea was first introduced...