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There is no doubt that in order to remain competitive and thrive, banks are no different from any other business in that they need to grow, whether that is by increasing the number of customers or the...
A tsunami of regulation continues to hit the investment banks, making them appear relatively unattractive to their own investors, and ultimately leading to a stagnation of their share price. To rectif...
Let me start with a definition and 3 data points Definition: Channel for me means Branch, Call Center (Phone), Digital, Mobile Lender/Adviser/Relationship Manager, Social Media, Snail Mail etc…every c...
Bit late in posting this up, but given I did something about RainStor I thought I should write up my attendance at a MarkLogic event day in downtown Manhattan from several weeks back - their NoSQL da...
Digital Channels – What should banks do? Background In the past, banks have taken inside out approach towards customer. They expected customers to know bank’s internal structures and reach out to bank...
How many of us can remember working in a pre-computer payroll office? Endless rows of filing cabinets. Walls covered in handwritten charts that had to be constantly updated by some unlucky person. Ash...
There is a vertical growth in the trend of outsourcing legal support services to offshore vendors across the legal industry. However, if you go back in time, a few years from now, the scenario was com...
Data silos were a key failure in identifying Madoff's fraud, according to the Wall Street Journal. While clearly it wasn't the only issue, silos provided useful hiding places that stopped valuable da...
Don’t Leave Your AML Program to Chance The renowned thought leader, industry observer and author, Brett King, frequently refers to the "friction" customers experience in their relationship ...
There’s a problem with e-invoicing. It’s a positive move for every business yet despite adoption gaining momentum, only a few companies have fully embraced it. This is crazy. It’s an enabler for the m...
Two weeks ago, I attended and presented at the Big Data & Analytics for Financial Services conference in London. The two-day event brought together banks, product vendors, and service providers li...
It seems as if a technology programme failure hits the headlines every other week. Recently we have seen the BBC lambasted for its failed digital media initiative (DMI), which was a programme that wou...