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As someone who has experience of socialising customer services for banks, I watched the fallout from the Natwest/RBS technical outage yesterday with great interest. In particular I was struck by how ...
Whether businesses like it or not cloud computing has crept into their infrastructures, in some cases under the radar of IT managers and is doing so via consumer technologies such as DropBox, SkyDrive...
Background Social media is extending the disruptive impact of digital era across a broad range of functions. While critics and naysayers discount it as fleeting distraction, history suggests otherwise...
Successful customer self-service strategies require an understanding of both the ever-shifting technology curve, as well as the timeless funadamentals which motivate human behavior. A recent study by ...
In what industry experts referred to as a mini flash crash, a software glitch hit the market debut of BATS (Better Alternative Trading System) Global Markets, leading the company to completely withdra...
Key research from Carol Rozwell of Gartner last year identified that 20 percent of enterprises that employ social media beyond marketing will lead their industries in revenue growth by 2015. With a gr...
Cross-border M&A among exchanges has proved difficult lately. The latest attempt, the purchase of the London Metal Exchange by Hong Kong Exchanges and Clearing, might actually go through - but wi...
The time has come for IT cost reduction through business alignment IT budgets are being drastically cut in all sorts of companies. That's not new. But IT is being asked to deliver the similar sort of ...
I spent most of yesterday reading the Financial Stability Board's OTC Derivatives Markets Reforms Third Progress Report on Implementation. Thrilling stuff if you were desperately awaiting your next i...
In 2010, Cranfield University published some research which categorised ‘rationalisation and outsourcing services’ into four broad categories; boutique, shop, factory and mall. A boutique service tend...
The Foreign Account Tax Compliance Act (FATCA) is expected to radically alter how asset managers conduct business on a global scale. With final regulations to be issued in July 2012, financial institu...
Regulatory Updates Rima Consulting. The Board of Governors of the Federal Reserve System voted to publish final rules (June 7th, 2012) on market risk capital. For Banks with a high proportion of tradi...