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Recently, we have seen how incidents such as public transport disruption or adverse weather, can at very short notice put unusual pressure on a company and severely impact its ability to function. Be...
Big call. I have seen the light or more accurately 'retail banking' at the speed of light. Natural, easy, safe, private - the way the customer wants it. So fast it's invisible - you don't even see an ...
There has been a lot of discussion recently about maternity and paternity leave. First the Equality and Human Rights Commission said that Britain has the most unequal parental leave arrangements in Eu...
According to the Financial Times story cited in this article, Morgan Stanley and Citigroup will have to wait up to two years to gain the full benefit of their $14bn-a-year brokerage joint venture due ...
Card Fraud can be eradicated but only if card issuers will take the reponsibility of implementing the correct solutions. The solutions that provide the best protection and which can eliminate card fra...
Just a quickie, but I read in the paper the other day that Institutional Investors were worried that the incentives for Stephen Hester to sort out RBS weren't generous enough, which is an interesting ...
The marketing people at my bank have really been busy recently, and certainly doing their bit to keep the Royal Mail going. Over the course of one week, we received five – yes 5 – mailshots offering u...
The internal operational challenge surrounding OTC derivatives remains an area that individual firms have to take responsibility for. In early 2008 we were obsessed about volume, bottlenecks and effic...
Identity theft is on the rise, and is relatively easy given the array of tools available to the fraudsters. From the brick (a simple tool used for breaking into cars and stealing credit cards), to the...
While this may have some use in preventing any Tom Dick or Harry ringing up and and impersonating a customer, it does not prevent the sort of fake call centre scam proving popular with criminals at th...
So, at last, the EU Commission is bowing to the inevitable by launching a consultation on the possibility of an end-date for the migration from legacy payment instruments (credit transfer and direct
Everyone has to pay and pay. The local council is the beneficiary of all sorts of payments from residents. Parking, rates, fines, permits etc. Rather than use several third parties to gather all these...