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An article on ZDNet caught my attention recently. It looked at a Gartner report that said 60% of businesses will be monitoring social media by 2015 and asked its panel of CIOs if were they doing so a...
...they might just be your increasingly rare fans. A few weeks back a new service started on twitter. @NeedADebitCard collated all the finest photos from the Internet taken by people keen to share th...
I'm been thinking a lot about our fair Natalie lately. One thing you hear about, frequently, is that banks are hesitant to engage with social media because 'why would we open ourselves up to abuse fro...
As someone who has experience of socialising customer services for banks, I watched the fallout from the Natwest/RBS technical outage yesterday with great interest. In particular I was struck by how ...
Key research from Carol Rozwell of Gartner last year identified that 20 percent of enterprises that employ social media beyond marketing will lead their industries in revenue growth by 2015. With a gr...
So Goldman Sachs has been slow to embrace social media, is that surprising? Like every decision it’s a matter of weighing up the cost of mitigating the risk versus the benefit. And that’s what I think...
Like my colleague, Caz, I was also at the Finextra Social Media day last week and I was also inspired by the social business panel and, in particular, Giles Andrews from Zopa’s comments on trust. As C...
Late last month I was invited to the Friday night kick off for Seedcamp's Seedhack financial technology 'hack-a-thon' event held at the Google-run UK Campus, recently launched in London. When you go t...
Earlier this week, FSA exec, Martin Wheatley, hit the business pages after suggesting that free banking no longer works in today’s climate. He said “the reality is that if you are providing services ...
I was working on some data analysis for a client, pulling out swathes of CSV from Facebook and using it to create insights around the demographics and behaviour of a specific audience. Aside from havi...
I took part in two panel discussions last week focusing on very similar themes - the customer. More specifically - the bank customer. Those outside the banking world - in any other retail-orientated ...
Citi recently re-launched its personal finance site, Women & Co - opening up the site to non-Citi customers. Well done, finally we women have a personal finance site that speaks to the issues th...