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Being responsible for a large enterprise integration project brings with it an ominous set of challenges. If you're project managing such an endeavour then you need to have a constant mind on how you ...
The FCA recently published a list of considerations for firms thinking of using third party technology banking solutions. This has attracted widespread commentary from within the industry – mostly fr...
Chances are you have been hearing a lot about mobile payments lately. Thanks to the likes of Apple Pay, everyone wants a piece of the action, with Google and Amazon working on plans to enter the marke...
Just as we’re all getting used to the idea of having to flag algos on an EU-wide basis under MiFID II by 2017, the French regulator recently published further guidance under the French banking bill t...
The payments landscape is in a state of flux and has been for the last ten years. However, we finally have the technological agility to deal with change and meet consumer expectation. It is this syner...
Retail brands sell themselves with customer service. Whether it is through social media, in-store or via email, effective customer engagement is vital for retailers to ensure return business. If a cus...
Credit union membership declined from June 30th 2013 to June 30th 2014 at 54% of all credit unions, according to NCUA data. Median credit union membership was also down 0.4%. for the same period. Over...
There was a time when ensuring prompt service to customers walking into the branch was the only measure of good customer service in retail banking. Of course revenue and profitability were important, ...
The ramifactions of a cap on interchange are more profound than meets the eye As interchange revenues will inevitably dwindle, issuers now have to create new revenue opportunities. One low hanging fru...
The adoption of the ISO20022 standard as the format of choice for corporate payments has really gathered momentum. Kick-started perhaps by SEPA, it is now rapidly being used by the bigger banks for e...
Hacking isn’t just about weak passwords and single-factor authentication. A lot of it occurs because people can be so easily tricked into giving up personal information: the craft of social engineerin...
When it comes to having a favorable business environment, few would associate more regulations as being the answer. Increasingly complicated compliance issues often create more red tape, which makes i...