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A Finextra Member

Net Promoter Score vs Customer Satisfaction score?

There is much debate on the value of customer loyalty metrics. This post from my other blog, has attracted some debate, so thought I would open it here to this audience. The subject of customer loyal...

07 Sep 2007
Paul Penrose

Financial Objects joins Sibos PR binge

Shares in core banking vendor Financial Objects slipped four per cent after the company reported a 21% decline in revenues from its banking division. The group has appointed a new head of banking in a...

06 Sep 2007
Finextra@Sibos
A Finextra Member

Subprime: the contagion effect spreads

Despite the repeated assurances by the US Federal Reserve, it seems that the global financial communities are not assured that the credit squeeze has been contained or that it is a localized problem. ...

06 Sep 2007
A Finextra Member

E-commerce for beginners part one: Lily Rose Petunia

A friend of mine works in television as a director - which seems interesting to me - but he's recently developed an interest in web development - which seems odd to me. He's also just formed a new ba...

06 Sep 2007
Paul Penrose

BeX failure bodes ill for Turquoise

The decision of the Boston Stock Exchange to shutter its new electronic equities trading venture BeX within nine months of its live launch in December last year is bad news for other up-and-coming com...

05 Sep 2007
MiFID
A Finextra Member

Consultant banks: the new frontier?

Recently I answered a question on LinkedIn regarding the main drivers of growth in the operating models of financial services. Briefly, the question related to whether there are alternate models for...

05 Sep 2007
Trends in Financial Services
Paul Penrose

Web 2.0 buzzword watch

Investors Business Daily via CNNMoney comments on the use of Web collaboration tools such as RSS, Wikis and blogs in the business sector under the guise of a new business buzzword: Enterprise 2.0. It...

04 Sep 2007
Trends in Financial Services
Paul Penrose

RIP STP, long live ICMA

STP (the industry trade mag) may be dead, but co-founder and MD Graeme Austin has conjured an unlikely resurrection as director of product management for the market services business of the Internatio...

04 Sep 2007
Where are they now?
Zennon Kapron

China: You can invest abroad...but not quite yet.

China, well known for its capital controls, made some steps towards loosening those controls for individual investors last month with the announcement that individual mainland Chinese investors would ...

04 Sep 2007
A Finextra Member

Top 100 Network Security Tools

Fyodor, the author of the popular Nmap FOSS for network exploration or security auditing, has released the list of the top 100 network security tools (excluding Nmap). He has compiled the list based ...

04 Sep 2007
Information Security
A Finextra Member

Fallen Citadel: Malware Attack on Bank of India

Story URL: http://www.theregister.co.uk/2007/09/01/bank_of_india_website_takeover/ The recent, crippling, malware attack on the website of Bank of India (http://www.bankofindia.com) is a stark remind...

03 Sep 2007
Information Security
Olivier Berthier

Oh, that's what we can do with the TSU!

Let's remind ourselves, the SWIFTNet Trade Services Utility (TSU) is the result of an initiative started by the banks. The SWIFT Board and twelve banks, among them some of the most international and i...

03 Sep 2007
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