Welcome to Finextra. We use cookies to help us to deliver our services. We'll assume you're ok with this, but you may change your preferences at our Cookie Centre. Please read our Privacy Policy.
It’s incredible how quickly new technologies change consumer habits. Looking back, the arrival of the ATM clearly meant consumers could get access to cash 24/7 but what it really changed was their exp...
Social media channels offer rich opportunities to improve and even redefine the debt-related interactions between creditors and consumers. Like any new and disruptive technology, however, the differen...
I have never been as torn about the future prospects of banking as I am now. Even during the Icelandic financial crisis of 2008, my mind was not as close to blowing up as it is today. I am scared that...
Social and digital technologies have been revolutionising customer engagement since the dawn of the digital age. However, now more than ever, there is increasing pressure on companies and institutions...
The essence of user experience engineering There are millions of problems customers face every day. Any successful business starts with a solution-to-solve problem, but not every solution is usable en...
I recently contacted my bank to inform them that I will be making a large transaction and to put a notice on my profile in order to ensure the transaction was successfully completed. I contacted the b...
As we leave the Christmas season behind, my mind has turned to the inevitable thought of dieting. It is sad and depressing. As ever, I want to eat more and still obtain the perfect physique (which is ...
Orignally published on swifltyagile Happy New Year! I hope everybody has had a great festive period. Mine was amazing, I spent time absorbing the beauty of nature in winter and sharing special moment...
Banks and Customer Health ‘Health is Wealth’ is an age old saying. Banks have been traditionally associated with ‘Wealth’ part of the customers, but I believe now it’s a high time for the Banks to b...
The adoption of mobile banking will continue to surge across Europe, says a recent ING International Survey – Mobile Banking 2016 report. In its annual survey, ING shows that the share of mobile devic...
Back to the Future for Banking Having been involved with delivering internet banking solutions since 1997 I recently looked back on some of the research I was reading at the time and also some of the ...