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Your cash cow is hungry. Fintech start-ups are eating away at your lending business with their digital agility, lower costs, and ease of customer interaction. Despite lending's historical reputation a...
Over the past few years, we’ve seen the global banking sector transform itself. It has become even more accountable, transparent and innovative, as it aims to improve relationships with customers and...
At the age of fifteen, my parents set me up with a bank account. A place where I could get pocket money put in and keep it safe.safely keep and get money, and a place where an employer could pay mon
‘Banks need to enhance digital operations to fend off tech giants’ that was the headline I read recently on Forbes’ website. The article called upon the usual suspects Transferwise, Zopa & So...
There were the times when banks had almost everything. They offered deposits, loans, cards, money transfers, currency exchange, insurances and so on. And the most compelling thing was that they had al...
When making innovation happen - getting the next individual to move to something better (digital) - we need to look at the full toolbox. The starting point is that too many citizens continue behaving ...
With their loan books growing at an estimated 175 per cent per year, online lenders are changing the face of the global banking industry at an unprecedented pace. One recent survey found that three-qu...
Having seen the recent press headlines on delays in cheque imaging, I began to think about the role that cheques play in the UK payments market. Cheques have caused their fair share of controversy ov...
In my last post Banking where customers don't see it, I highlighted how seamless digital experiences are helping to acquire customers in innovative ways. In that article some examples quoted were: O...
The financial services landscape as we know it is changing. In recent years many service industries have been shaken up by disruptive technologies and the banking sector is no different. Whilst regula...
The omni-talent Jeff Lynne fronted his new ELO tour at the O2 arena and the crowd was made up the 50-plus generation. The show was sublime. Lynne’s replaying of old ELO classics was a journey back i...
The national living wage ignites the business case for cash office automation but retailers need to be wary of overpriced solutions. Automated cash counting safes have been around a long time but UK r...