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Ron Delnevo

Happy Birthday For UK Independent ATMs? Not exactly!

Time to wish a happy 21st Birthday to the ATM installation that changed the face of cash provision in the UK! Yes. That’s right. It is exactly 21 years since the first Independent ATM was installed in...

20 Dec 2019
Financial Inclusion
Linda Zaikovska-Daukste

10 Customer Experience Trends That will Impact Digital Banking in 2020

There are phenomenal companies that have achieved outstanding results in the banking and Fintech industry. Some of them are very well known, but most are not. What makes a digital banking superstar? W...

19 Dec 2019
Digital Banking Trends
Doug Gross

A 2020 perfect vision for the financial services sector

It’s been an exciting year in the banking sector. Along with innovation being pushed along by the industry, there has also been the added pressure of regulatory change, such as the introduction of 2FA...

10 Dec 2019
Bigger than Technology
Steve Cook

The debate over active or passive liveness detection and frictionless biometrics

The challenge for biometrics today is that nearly all modalities need to have additional security layers. Nowadays fraudsters have found ways to bypass on-boarding or authentication procedures and in ...

09 Dec 2019
Ketharaman Swaminathan

Social Media Customer Service - Use It But Don't Abuse It

Frequent readers of this blog and people who otherwise know me well would be aware that I'm a big fan of social media customer service. Many years ago, I wrote Customers Of The World Unite, You Have ...

08 Dec 2019
Mahesh Pawal

How FI should survive in 'Open Banking' battlefield ?

Traditionally financial industry protected the customers’ personal, financial and transactional data. This was a great entry barrier for players like new finan

04 Dec 2019
Open Banking
Vikas Seth

How to improve your business with strong online identity verification

Going global means breaking geographical barriers and allowing people to connect from anywhere at any time. Every day, we see various business processes being digitized to allow businesses to go glo

04 Dec 2019
Steve Morgan

What trends will shake up the Banking Tech sector in 2020?

In the past year, we’ve seen technology play a huge part in shaping the banking industry landscape, from emerging fintechs to new solutions facilitated by Open Banking to the latest AI tools. With suc...

02 Dec 2019
Trends in Financial Services
Andrew Stevens

Why banks' latest clash with the CMA proves the consumer is king

Last week, HSBC and Santander agreed, following CMA action, to refund customers after they both broke a legal order relating to unarranged overdrafts. Part 6 of the CMA’s Retail Banking Market Invest...

02 Dec 2019
Banking Regulations
Michael Chambers

Record fine issued for governance and control failings over regulatory reporting

Yesterday, the UK arm of a large international banking group was fined £44 million for prolonged and pervasive shortcomings in its internal controls and governance arrangements around capital and liqu...

29 Nov 2019
Financial Services Regulation
Vaibhav Grover

How Asian Banks are revolutionizing the customer onboarding

Introduction As per a report from Forbes1, from 1980 to 2010, the Chinese, Japanese and South Korean banking industries' assets expanded 20, 15 and 13 fold respectively. And, as per One Road research2...

26 Nov 2019
Asia Financial Services
Gabe McGloin

Avoiding Black Friday Blues

Although the Christmas shopping season starts earlier every year, the transaction frenzy really begins with the sales juggernaut of Black Friday and Cyber Monday. According to an Adobe Analytics surv...

20 Nov 2019