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Many businesses are seeking ways to stay resilient and keep their customers engaged while an economic crunch continues to create spending challenges. Even when times get tough, reward programs can hel...
Earlier this year, Starling Bank and Monzo became the top two banks in terms of customer satisfaction in the UK, knocking incumbent First Direct from the number one spot[1]. Interestingly, this news c...
For retail banks operating in the EU, open banking - and ‘Open APIs’ which are seen as a key facilitator of this - have become hot topics in the boardroom. Spearheaded by the European Commission’s r...
With the evolution of digital banking, there are fewer opportunities for face-to-face interactions with customers. Is it therefore becoming harder to drive customer devotion, attracting and retaining ...