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Innovation is prevalent across all parts of the financial services industry and even more so within the payments eco-system. Last week I was pleased to take part in and present at the BPFI National Pa...
In the push to deliver more meaningful customer experiences, the role of data has gained increasing importance in the last few years. Wholesale transformation continues to unfold across the industry a...
We are truly in the era of the customer. Gone are the days when standard products sets and a one size fits all approach was possible, as technology and intelligence propels us into an ever increasingl...
The past 12 months have been a period of intense learning for banks, providing them with unique insights into the customer experience and what services will be at the core of their offering for the y...
In a year of immense upheaval for society, the banking industry has not escaped the far reaching impacts of the pandemic and shutdown of high streets across the UK. Customers have swiftly had to chang...
Cast your mind back to when you were younger and you used to get pocket money, or your first part-time job, where you were paid in cash. For me that tangible cash in my pocket felt hugely valuable and...
The future of banking could be closer than we think. As the industry continues to build the bridges between the financial services of today and the financial services of tomorrow, the pockets of innov...
Have you quantified the value of personalisation in your business? With decreasing loyalty to one service provider, there is no denying that the topic of personalisation is surfacing to the top of str...
Financial services remain a favoured target of skilled cybercriminals, which has left the industry scrambling to keep pace. Yet, if we consider the recent advancements in technologies such as artifici...
Are you being disruptive enough in your digital transformation journey? Within the industry most organisations are at different stages of digital evolution but how do you ensure you are being disrupti...
With Amazon, people can buy what they want, when they want. They can get it delivered at a time that suits them and can track their orders throughout the entire procurement process. This style of serv...
The term ‘cashless’ has been front of stage for the payments industry since contactless technology was introduced more than a decade ago. However, we are further from becoming a truly cashless society...