Don’t wait for a crisis before you commit to response planning

Until you have experienced a consumer crisis in your business, it’s difficult to understand the breadth and depth of impacts on employees, customers and the business. Or the amount of time, resources ...

Data Management and Governance

Why consumers need to be at the heart of your crisis response plan

Consumers must be at the heart of any crisis response plan. When any business is hit by a crisis, it sends shockwaves throughout the organisation. The impacts of a cyber-attack, health emergency or da...

Data Management and Governance

Businesses at risk: Gaps in crisis readiness among UK firms revealed

Around half of UK business leaders surveyed in recent research said their organisations didn’t have crisis response plans in place. That’s a startling statistic when you consider that more than three ...

Data Management and Governance

Why crisis response preparation is key to business resilience

Organisations face many competing priorities and demands on their resources. But in the wake of the pandemic, the importance of resilience is foremost in the minds of many business leaders. Everyone u...

Data Management 101

How can businesses avoid data breach blind spots?

Data breaches require considerable time and resources to resolve. The damage can be extensive, from financial costs and operational downtime to untold reputational harm, while the shift to remote work...

Data Management and Governance

What partners do businesses need to prepare for a data breach?

The risk of a data breach is an ever-present challenge for businesses across the world. With more transactions between business and customer now carried out digitally than ever before, the currency of...

Big Data

How businesses should prepare for a data breach

The Covid-19 pandemic has forever changed the business landscape. From how customers now expect to interact with companies in a seamless, digital journey to how best to confirm the identity of both ne...

Data Management and Governance

How COVID-19 is evolving the data breach communication process

Covid-19 is at the forefront of business minds right now, with many tasking themselves with understanding, reacting to and learning lessons from this ever-changing situation. However, although busines...

Information Security

International data breach readiness: the importance of an effective plan

Delivering an excellent customer experience is what sets businesses apart from their competitors and is an essential service for every business. Thinking further afield, it is also important for glob...

Seven steps to minimise risk in the automotive industry

With the introduction of the GDPR regulation this year, automotive dealerships are amongst the many UK businesses that have been taking a long hard look at how they collect, store, and manage data. D...

Three things smaller, evolving companies should consider in the event of a data breach

With government figures showing that 9 out of 10 organisations suffered some form of a data breach last year, it's a near certainty that it will happen, no matter what the size of the organisation. Th...

10 critical steps to take in the first 24 hours of a data breach

The number of high profile data breaches that have hit the media headlines in recent years is certainly a wake-up call to organisations to be more prepared if it happens to them. But it's not just the...