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Myles Dawson

What are the payments trends for 2020?

There are some big changes in store in 2020, some obvious, some less so. In the payments landscape, it’s all about user convenience and customer experience, whether that’s through increased security f...

10 Jan 2020
The future of Payments in Europe
Myles Dawson

Flawed customer experiences are costing retailers billions each year. Is fintech the solution?

It’s a turbulent time for high street retailers. With competition so fierce, it’s more important than ever for retailers to learn from the successes of their online counterparts – in particular, creat...

11 Nov 2019
Fintech
Myles Dawson

Three things every payments professional needs to know about PSD2

If 2018 was the year of GDPR, 2019 is the year of European Payment Services Directive (PSD2) – particularly for those working in the payments, banking or retail sectors. Last year, PSD2 banned surchar...

24 Jun 2019
Fintech
Myles Dawson

Four fintech trends retailers need to embrace in 2019

In 2018, the UK’s retail and hospitality sectors suffered a difficult year. This year, they will fight back. Fintech, and payments technology will improve customer experiences forming the cornerstone ...

04 Mar 2019
Fintech
Myles Dawson

Fintech is fighting back on fraud

Retailers are in the midst of the busiest shopping period of the year, starting from Black Friday, through to Cyber Monday, pre-Christmas, Boxing Day and then the January sales. Huge volumes of money ...

11 Dec 2018
Fintech
Myles Dawson

Close more sales with the right payment methods

After the recent struggles of many retail stalwarts, much has been made about the death of the British high street. But the ONS’ retail sales index shows that 82% of all sales still take place in stor...

18 Sep 2018
Fintech
Myles Dawson

Customer personalisation: What do shoppers actually want?

Much like the British weather so far this year, the forecast for British retail in 2018 is mixed. We’ve seen reports of store closures and job losses, but it isn’t all doom and gloom; shopping centre ...

09 May 2018
Payments strategies 2015-2020-2030
Myles Dawson

How data will help you fight fraud without hurting your conversions

I’m willing to bet you know someone who’s fallen victim to credit card fraud – if you haven’t done so yourself. In the first six months of this year alone, there were a record-breaking 89,000 cases of...

15 Nov 2017
Data Management 101
Myles Dawson

3 ways retailers can win shoppers and increase loyalty

The demands of today’s shopper can make a retailer’s head spin. They love shopping online, but are more likely to buy in-store, they hate queuing but won’t do anything about it. They see shopping a...

21 Aug 2017
Payments strategies 2015-2020-2030
Myles Dawson

4 tips to optimize your recurring and subscription payments

Increasingly, businesses are adopting subscription and recurring business models, as championed by the likes of Netflix and Spotify. Indeed, Zuora’s latest Subscription Economy Index highlighted how s...

10 May 2017
Payments strategies 2015-2020-2030
Myles Dawson

Southeast Asia: Your next 600 million shoppers

With a total population exceeding 600 million people, a fast developing economy and the rise of digital adoption, Southeast Asia should not be overlooked by retailers looking to expand into Asia. Yet ...

18 Oct 2016
Myles Dawson

How marginal gains will set you up for gold medal payments success

Not so long ago, the British cycling team was not just uncompetitive but even described as “laughing stock.” Today, they’re world-beaters. And the secret to that success is not the sudden discovery o...

13 Jun 2016