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COVID-19 has accelerated digital transformation across every industry sector, and consumers have had to adjust to this new normal by shifting much of their usual practices online to digital services. ...
In early 2020 – before the global impact of COVID-19 – organisations laid out what they thought would be their priorities for the year. For retail banking, last year’s Financial Brand report revealed...
In January, I wrote a predictions blog that said the priorities of the financial services industry would not change greatly over the next 12 months! Of course, no one could have seen the full extent ...
How banks can build resilience and meet customer needs during the COVID-19 pandemic In the midst of media reports of job cuts and business closures, the Bank of America has just announced the hiring ...
FSIs need to step up and become ‘personal Yoda’ to build loyalty and trust during COVID-19 outbreak There’s a danger that writing a blog focused on the current Coronavirus outbreak could be seen as a ...
It’s that time again when we look ahead to the year to come. For 2020, we’re going to see financial services companies accentuate and accelerate the priorities of recent years. And we are going to wit...
BAI white paper puts omni-channel experience top of the CIO agenda Brands like Velcro and Kleenex have become so much a part of people’s lives that they are now used as universal references for all pr...
It’s funny how the world works. We recently wrote a blog on how AI in Financial Services can improve customer experience. Then, my bank showed me that there’s still some work to be done. Let me expla...
The New Year is upon us, and with it come new challenges and opportunities for the Financial Services industry. The industry is currently experiencing unprecedented disruption from factors like new ma...
There seems to be no shortage of news around cybercrime and fraud at financial services institutions. The latest involves a security breach at one of the oldest cooperative banks in India. Within 24 ...
It’s the time of the year that you either love or dread – get-togethers, office parties, decorations, lists for Santa, Starbucks holiday cups. Plus, your email starts exploding with offers for pre and...
"Society bristles with enigmas which look hard to solve. It is a perfect maze of intrigue." - Honore de Balzac Banks are working furiously to decode the Millennial generation’s puzzling fina...