20 September 2017

Talk of Many Things

Archive for: 2012
Ketharaman SwaminathanGTM360 Marketing Solutions - Pune

CTS-2010: Cheque Truncation Or Contract Termination System?

06 December 2012  |  12236 views  |  1 comments | recommendations Recommends 2

There has been a spate of ads and announcements over the last 3-4 weeks by banks in India about the introduction of the new Cheque Truncation System, CTS-2010, from the new year. For the uninitiated, CTS transforms cheque clearing from a paper-intensive to a digital process whereby only images of cheques move between the payer bank, payee bank a...

TagsPaymentsRetail banking
Ketharaman SwaminathanGTM360 Marketing Solutions - Pune

The Clear And Present Danger With NFC Payments

26 September 2012  |  9733 views  |  11 comments | recommendations Recommends 0

Technophobes and security pundits have been warning us for a long time that it’s possible for a passerby with an RFID reader – and malafide intent – to skim debit / credit card details off contactless cards and NFC smartphones even when they’re tucked away inside their owners’ wallets, pockets or hand bags. I’d a first hand exposure of this securi...

TagsMobile & onlinePayments
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Ketharaman Swaminathan
Ketharaman SwaminathanGTM360 Marketing Solutions - Pune

The Business Case For Social Media Customer Service

11 September 2012  |  5313 views  |  0 comments | recommendations Recommends 0

In a previous blog post titled Gain Social Media And Lose The Call Center Hold Music, I’d written about how customer service via social media is a great experience for customers of airlines, banks, i...

TagsRetail banking
Ketharaman Swaminathan
Ketharaman SwaminathanGTM360 Marketing Solutions - Pune

Web - The Forgotten Channel?

20 August 2012  |  3997 views  |  1 comments | recommendations Recommends 0

According to many recent analyst reports, including the World Retail Banking Report 2012 co-authored by Cap Gemini and EFMA, customers are viewing the Internet - alongside the branch - as one of the ...

TagsPayments
Ketharaman Swaminathan
Ketharaman SwaminathanGTM360 Marketing Solutions - Pune

My Bank Does Right To Scrap Cheque Deposit Systems

04 August 2012  |  3078 views  |  0 comments | recommendations Recommends 0

Over five years ago, I'd written a post titled Cheque Deposit Systems — Are They Really Worth It? During the next couple of years, I'd found this equipment to be down every other time that I'd visited...

TagsPaymentsRetail banking
Ketharaman Swaminathan
Ketharaman SwaminathanGTM360 Marketing Solutions - Pune

Height Of eBanking Irony

04 June 2012  |  3247 views  |  1 comments | recommendations Recommends 0

Irony is when My bank wants me to visit its branch to update my email. I wonder why I can't convey my new email address to my bank via Internet Banking or in a letter signed by me in 'wet ink'. Lef...

TagsRetail banking
Ketharaman Swaminathan
Ketharaman SwaminathanGTM360 Marketing Solutions - Pune

Save Costs But Lose Revenues With eBills And eStatements

24 May 2012  |  4996 views  |  0 comments | recommendations Recommends 1

Electronic delivery of bills and statements promises to save stationery, printing and postage costs for banks, mobile network operators, municipalities / boroughs, utilities and other types of billers...

TagsRetail bankingWholesale banking
Ketharaman Swaminathan
Ketharaman SwaminathanGTM360 Marketing Solutions - Pune

Gain Social Media And Lose The Call Center Hold Music

04 May 2012  |  4677 views  |  1 comments | recommendations Recommends 0

Around the end of 2009, my HP OfficeJet printer had broken down. I promptly logged a call with the local office of Hewlett Packard's service partner. After several futile attempts over the next three ...

TagsRetail banking
Ketharaman Swaminathan
Ketharaman SwaminathanGTM360 Marketing Solutions - Pune

Whither Upselling With eBills?

18 April 2012  |  4108 views  |  0 comments | recommendations Recommends 0

For a long time, I've been hearing about how electronic bill presentment and payment (EBPP) solutions enable greater cross-selling and upselling by billers. For the uninitiated, EBPP, among other thin...

TagsPaymentsRetail banking
Ketharaman Swaminathan
Ketharaman SwaminathanGTM360 Marketing Solutions - Pune

Pushing The Envelope On Technology - Part 2

05 February 2012  |  4785 views  |  0 comments | recommendations Recommends 1

In Part 1 of this blog post, I had lauded ICICI Bank for pushing the envelope on adopting cutting edge banking technologies by launching a Facebook App and Online Account Opening offering. In this Pa...

TagsRetail banking
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