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It is hard to avoid hearing about Bitcoin these days as mention of the meteoric rise in value of the crypto-currency has become so prevalent in both the traditional and social media. What is less pr...
Forecasts for the upcoming year have become an industry staple, but how often are these predictions correct? In this post I review forecasts made at the start of the year so that you can judge who got...
In a recent blog post, I floated the idea that it might be time to renew the ‘purpose’ of banking by incentivizing ethical behavior, and I asked whether challenger banks – such as Monzo, Metro, Tand...
Hackathons have become important drivers of change across the business world. The financial services industry has often had a love-hate relationship with them. Advocates recognised their importance; c...
Why it’s key to customer centricity and staying relevant in the digital age We are in an age of currencies going digital, fintechs receiving major funding rounds, large non-bank platforms such as Amaz...
Proactivity in digital banking has been acknowledged as important by a number of respected organisations. Efma and Accenture announced the winners of their fifth annual Distribution & Marketing In...
Access to cash is a staple requirement for today’s on-demand generation of consumers. Cash is still relied upon as an essential form of payment, accepted and exchanged in the most places, and always t...
With a new year just around the corner, December is typically a month in which people take the time to reflect and remember upon the year gone by. Dealt its fair share of political and economic twists...
McKinsey has produced a paper about the next generation of banking in the United States, describing the challenges faced in customer service, innovation, and maintaining profitability in a changing wo...
Finland celebrates its 100 years of independence this year. Being attacked in 1939 by the Soviet Union was a particularly painful part of the journey. The progress after the war - from an agrarian cou...
It’s the time of the year that you either love or dread – get-togethers, office parties, decorations, lists for Santa, Starbucks holiday cups. Plus, your email starts exploding with offers for pre and...
I have read quite a lot on Open Banking over the last couple of years, what it means to the industry, the players and more importantly the consumer. The revised Payment Services Directive (PSD2) is re...