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For financial services, 2016 has been a year of continued innovation and disruption as new entrants have sought to challenge and in some cases replace traditional service providers. Fintech firms beli...
Choppy regulatory waters and unprecedented political volatility will result in a more pragmatic approach from capital markets firms in 2017, even as they innovate into robo capabilities, automation an...
The role of bank CIO has always been a high-pressure one. It is characterised by the need to ‘keep the lights on’, continuously using data and technology to innovate, juggling budgetary restrictions a...
To win and retain customers, retailers and providers of consumer credit compete to offer a hassle-free customer experience. This means efficient checkout processes from retailers and fast and efficien...
As a consumer today, we expect our banks to know us when we walk through the door and advancements in technology should be making this easier. When I started my working life in the early 90’s, the bra...
Bill Gates said that banking will always be needed, but banks as we know could easily disappear. And FinTech is all about winning changes and everyday finance improvements. In 2015 venture capitalist...
I have a confession to make - I'm not really a millennial! Despite my liberal use of emojis in my tweets and the word 'awesome', the fact of the matter is I missed out on the crucial millennial cutoff...
Yesterday I had to take four buses to get to work in defiance of the Train unions. This gave me the time to think about how we can resolve the impasse between the train company and the unions that is ...
2016: a year in which blockchain started to enter mainstream speak in financial services and banks increasingly turned to the cloud. Many retail banks embraced technologies to personalise the online ...
Don't know your APR from your EAR? Well maybe it's time for a human-friendly explanation of all the lending acronyms which, I reckoned, would only take a few minutes to write. It has taken 3 days to m...
So, what will the branch of the future be like? There is no single answer to this question. Each bank will define its own model, depending on its DNA, its target socioeconomic segment(s), its geograph...
The internet looks set to advise many aspects of our lives from the moment we wake up in the morning until the moment we go to sleep. Even the humble toaster can be connected to a wireless network whi...