21 February 2017

Innovation in Financial Services

A Finextra Community Group

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Archive for: May, 2009
Rajeev NairAccenture - Bangalore

Trust - A Turmoiling Trait ?

28 May 2009  |  3181 views  |  0 comments | recommendations Recommends 0

Surveys in this phase of turmoil (recovery?) indicate that the customer priorities for choosing Banks are "Financial stability”, "Trust" and "customer focus" of Banks- Interpersonal relationships to the fore as crisis erodes trust in banks . The term stability of a bank was never in the top priorities, till customer felt t...

TagsRetail bankingWholesale banking
John CantMPI Europe Ltd - London

Brokers move to form industry standard CSA platform

20 May 2009  |  8225 views  |  1 comments | recommendations Recommends 0

The announcement overnight that Cogent Consulting LLC, leading developer of commission management systems for the securities industry, has signed a letter of intent for the sale of a majority of the company to a group of major global institutional broker-dealers, is the strongest signal yet that brokers have taken up the challenge to create an in...

TagsWholesale banking
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Retired Member
a non-active Finextra member

ISO20022: Banks are convinced but are Corporates?

20 May 2009  |  4334 views  |  0 comments | recommendations Recommends 0

In the other part of my virtual life, I have written about the push toward ISO20022--both the positives and the negatives around the new standard as well as the lack of a business case directed toward...

TagsPaymentsPost-trade & ops
Retired Member
a non-active Finextra member

I, Robot can understand your plain customer language

17 May 2009  |  3296 views  |  1 comments | recommendations Recommends 0

Ever wondered, how would it feel to instruct a machine buy telling it "bring me a coffe" or "pay my bills"? You can do it today. Err.. at least almost. Natural language interface i...

Tags
John Cant
John CantMPI Europe Ltd - London

Nurturing my Inner Maverick

14 May 2009  |  2912 views  |  0 comments | recommendations Recommends 0

Apparently travel broadens the mind, at least that’s why I am travelling to Arsenal’s Emirates Stadium with alliance partner Rob Woolley (SVP EMEA of Globant) to the Somesso “Creating Social Capital” ...

TagsWholesale banking
Roger Elwell
Roger ElwellYes Please - Colchester

Yet More Hypocrisy In Justifying Expenses

12 May 2009  |  2769 views  |  0 comments | recommendations Recommends 0

Last night on Newsnight, Shaun Woodward, made a spirited attempt to comment on the expenses scandal. In doing so, however, he highlighted yet another area of hypocrisy that underlines why our current...

TagsCardsRetail banking
Bo Harald
Bo HaraldZEF and Real Time Economy Program - Helsinki region

There are no corporate customers

10 May 2009  |  5960 views  |  0 comments | recommendations Recommends 0

There are no "private customers" either.. Only human customers in different roles. And they surely deserve to be served with similar tools, logic and language irrespective of the role. Anyth...

TagsPayments
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Founded by Elton Cane
Date 12 Nov 2007
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A discussion of trends in innovation management within financial institutions, and the key processes, technology and cultural shifts driving innovation.
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