26 September 2017

Online Banking

A Finextra Community Group

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Archive for: October, 2009
a non-active Finextra member

Customer service matters more than ever

29 October 2009  |  3286 views  |  0 comments | recommendations Recommends 0

On Friday we were treated to the news that the UK economy is still in recession contracting 0.4 per cent between July and September 09. This economic data gives extra significance to some recent CPP research on the importance of customer service. Our research shows that one in four consumers would not use a company again if they were on the receiv...

Stephen WilsonLockstep Group - Sydney

Kaspersky and his Internet Passport: surely he jests

28 October 2009  |  3949 views  |  0 comments | recommendations Recommends 0

OMG. Eugene Kaspersky wants an Internet Passport because he says "anonymity causes security headaches and should be outlawed". This is madness. The social repurcussions are surely obvious, while it's not clear what problem it might solve. Most cybercrime is actually linked to an excess of arbitrary identification, with inadequate safe...

TagsSecurityRisk & regulation
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Uri Rivner
Uri RivnerBioCatch - Tel Aviv

Why Security Guards Stopped me in Capitol Hill

26 October 2009  |  3220 views  |  0 comments | recommendations Recommends 0

It was a sunny day in Washington DC, and I headed towards Capitol Hill to speak at the Cyber Security Ecosystem briefing organized by TechAmerica. I almost didn’t make it: the security guards caught ...

TagsSecurityRisk & regulation
Retired Member
a non-active Finextra member

UK Fraud statistics - are consumers becoming more e-savvy?

08 October 2009  |  6840 views  |  0 comments | recommendations Recommends 0

The Financial Fraud Action UK results released yesterday clearly show that the battle against fraud is far from over in the UK. Despite this, the statistics suggest that the UK is doing comparatively...

Roger Elwell
Roger ElwellYes Please - Colchester

My Card Issuer's IVR - Tailored to Irrirate?

04 October 2009  |  3833 views  |  2 comments | recommendations Recommends 0

I have a hate relationship with IVRs. I hate the inevitably patronising tone of the voice, the layouts, the fact that many of them have been designed by people who think they have brains the size of ...

TagsCardsRetail banking
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About this group join  Join us

Founded by Shripad Vaidya
Date 19 Dec 2007
Group profile
This community is for discussion of developments in the e-banking world, including mobile banking. This can include all the functional, business, technical, marketing, web site design, security and other related topics of Internet Banking segment, including public websites of the banks and financial institutions across the globe.
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Pau Velando
Pau Velando

Pau Velando is the General Manager of St...

Shaju Nair
Shaju Nair

Works for CGI, in financial payments div...

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