26 April 2017

Kishen Gajjar

Kishen GajjarGrant Thornton - London

Digital banking: Eclipsing the branch, enticing customers?

19 June 2014  |  3924 views  |  0 comments | recommendations Recommends 0

It’s all over the news. Around the world, banks are closing branches and more plan to follow suit. Their reasoning? “Digital is taking over”. However, this presents its own set of challenges. How do banks address them so that they reduce their number of branches, while still delivering compelling service offerings? This isn’t a recent phenomenon. ...

TagsMobile & onlineRetail banking
Kishen GajjarGrant Thornton - London

The must of trust: preserving customer privacy

29 January 2014  |  1927 views  |  1 comments | recommendations Recommends 0

“May I have your data?” ”Depends on who’s asking!” Banks need data from customers to provide them with a differentiated service. They won’t get very far though, until they establish themselves as responsible and trustworthy in customers’ eyes. While these individuals are willing to share information for a real benefit—providing historical transacti...

TagsMobile & onlineRetail banking
More blog posts
Kishen Gajjar
Kishen GajjarGrant Thornton - London

Are mobile wallets being made by the wrong people?

05 November 2013  |  3062 views  |  2 comments | recommendations Recommends 0

The leaders in mobile wallet technology? Undoubtedly retailers. Starbucks and McDonald’s are already building these wallets in response to customer demand. But with mobile wallet use predicted to ri...

TagsMobile & onlineRetail banking
Previous 1 Next
members
28,991
Members
comments
17,042
Comments
blogs
11,184
Posts
bloggers 
1,189
Active bloggers

Top bloggers: 30 days

Most viewed Engaging
Mark Ranta
Mark Ranta

I work closely with financial institutio...

Carlo R.W. De Meijer
Carlo R.W. De Meije...

Independent financial services advisor

Richard Gardner
Richard Gardner

Since 1997, Modulus has provided advance...

Who is commenting on these posts

Ketharaman Swaminathan
Charmaine Oak
João Bohner
Tapan Agarwal
Bryan Peddie
David Birch
Chetan Ghadge
Shaju Nair
Alexander Peschkoff
Kirsty Berry
Mark Ranta
James Stickland

Kishen's blog archive

2014 (2)2013 (1)