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Tushar Chitra

Three critical capabilities for e-money institutions to win market share

Having secured an e-money license, you are now focused on launching your digital payments services. Despite having a niche and well-defined scope of offerings and operations, you will still face compe...

04 Jan 2022
Fintech
Tushar Chitra

Is supply chain finance gaining traction over documentary trade?

Over the years, there has been considerable speculation on the impending growth of supply chain finance at a rate higher than growth in documentary trade. According to a report by McKinsey, the CAGR ...

03 Nov 2021
Transaction Banking
Tushar Chitra

Six design considerations for building a successful digital bank

How do you design technology from the ground up so that it’s agile enough to accommodate disruptive changes? And how can you innovate and release products faster―all while keeping costs manageable and...

17 Mar 2021
Banking Strategy, Digital and Transformation
Tushar Chitra

Redefine the Branch to Build Sustainability in the Future of Banking

The banking industry has been beset with questions such as–Is the branch still relevant? What role does the branch play in light of changing technology, market and consumer dynamics? To put it simply,...

08 Mar 2021
Tushar Chitra

Fix the Abandonment Quandary in Digital Onboarding

Successful digital onboarding is not just about enabling a customer to sign up for an account through a mobile phone in 5 minutes. What if the customer is forced into a cumbersome verification process...

03 Mar 2021
Banking Strategy, Digital and Transformation
Tushar Chitra

Risks vs Rewards: The Dynamics of Debt Collection

A joint study conducted by the Urban Institute and Encore Capital Group's Consumer Credit Research Institute showed that about 77 million Americans currently have a debt in collections, which amounts ...

04 Jul 2016
Tushar Chitra

Off the Beaten Path: Exploring Banking Solutions for Women Owned SMEs

Women make up more than half of the world’s population and studies predict that in a decade their impact on the global economy as entrepreneurs, employees, producers and consumers will be as significa...

27 Jun 2016
Tushar Chitra

Can IoT Shake Banks?

As disruptive technologies continue to fuel innovation, banks are not likely to remain unaffected by the emergence of the Internet of Things (IoT). While IoT has been around for longer than the surrou...

20 Jun 2016
Tushar Chitra

What a Bank Branch will be like in 2025!

The silence is profound even as I zip at incredible speeds down a road as smooth as glass. The car drives itself while I look through my activity log using my optical head-mounted smart eye-glasses. A...

01 Dec 2014
Future Finance
Tushar Chitra

Is Today's Approach to Banking App Development Quick Enough?

2 hours and 19 minutes. That's how much time the average person spends on mobile apps every day. With a mere 22 minutes spent on the mobile web, consumers are growing more and more used to having an a...

22 Jul 2014
Future Finance
Tushar Chitra

Mobilizing Your Loyalty Programs

Last weekend I was out shopping for apparel for my family at a retail outlet I prefer for all my clothing purchases. Being a weekend, the queue at the payment counter was characteristically long. Afte...

24 Jun 2014
Future Finance
Tushar Chitra

Why and How Should Banks Target Mass Affluent Customers

According to the latest Global Wealth Databook by Crédit Suisse, the mass affluent segment (comprising individuals having US$100,000 to US$1 million of investable assets), which represents about 361 ...

01 May 2014
Future Finance

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