19 February 2017

Devil's Advocate

Roger ElwellYes Please - Colchester

Charging for Use of ATMs

24 August 2011  |  5298 views  |  3 comments | recommendations Recommends 0

I think the move to charging certain people for use of other banks' ATMs is deplorable - and we have been here before, only to see it dropped. Some of us remember that the introduction of ATMs was driven not only by customer convenience, but also by cost cutting initiatives. It was deemed cheaper to dispense by machine than it was to do so over th...

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Roger ElwellYes Please - Colchester

Card Glitch Shows Why Cash and Cheques Should Stay

24 August 2010  |  5184 views  |  1 comments | recommendations Recommends 0

The problem that Barclays had last weekend shows why it is that cash and cheques should stay for the foreseeable future. At least the handing over of pieces of paper and coinage isn't hit by a systems failure like the one they experienced. Of course, most people don't carry much in the way of cash around with them these days, and they wouldn't hav...

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Roger Elwell
Roger ElwellYes Please - Colchester

Car Insurance Technology Not Joined Up

15 July 2010  |  5163 views  |  1 comments | recommendations Recommends 0

I'd love someone to explain why it seems impossible these days to get any degree of consistency from organisations, especially when they have so much computing power available to them. I recently got ...

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Roger Elwell
Roger ElwellYes Please - Colchester

Card Payment Charges: Not the Rip-Off the BRC Thinks

18 June 2010  |  4993 views  |  1 comments | recommendations Recommends 1

What a joke. Does the BRC really believe that any transfer of profits from the banks to the retail community will be passed on to customers, as they claim in their latest attack on the banks’ charg

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Roger Elwell
Roger ElwellYes Please - Colchester

Beating Nationwide's Over the Counter Ban

13 April 2010  |  5217 views  |  2 comments | recommendations Recommends 0

Brilliant initiative from Nationwide, to restrict peoples' in-branch access to their own cash. It ignores those who don't want to draw £100 or more out and don't trust cash machines (like many elderl...

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Roger Elwell
Roger ElwellYes Please - Colchester

How Not to Fight Card Fraud

10 March 2010  |  4567 views  |  1 comments | recommendations Recommends 0

Interesting to read that card fraud has taken a dive - a welcome development I guess for the industry, and for customers, who ultimately bear the cost and, when they are the subject of fraud, the worr...

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Roger Elwell
Roger ElwellYes Please - Colchester

My Card Issuer's IVR - Tailored to Irrirate?

04 October 2009  |  3684 views  |  2 comments | recommendations Recommends 0

I have a hate relationship with IVRs. I hate the inevitably patronising tone of the voice, the layouts, the fact that many of them have been designed by people who think they have brains the size of ...

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Roger Elwell
Roger ElwellYes Please - Colchester

Institutional Ageism?

16 July 2009  |  4007 views  |  1 comments | recommendations Recommends 0

I watched an interesting debate on Newsnight last night, on the subject of youth unemployment. It made me wonder whether the UK Government was becoming ageist, especially when it comes to employment

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Roger Elwell
Roger ElwellYes Please - Colchester

Disappointing Definition of Success

15 June 2009  |  3308 views  |  0 comments | recommendations Recommends 0

Just a quickie, but I read in the paper the other day that Institutional Investors were worried that the incentives for Stephen Hester to sort out RBS weren't generous enough, which is an interesting ...

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Roger Elwell
Roger ElwellYes Please - Colchester

Keeping the Royal Mail in Business

15 June 2009  |  2899 views  |  0 comments | recommendations Recommends 0

The marketing people at my bank have really been busy recently, and certainly doing their bit to keep the Royal Mail going. Over the course of one week, we received five – yes 5 – mailshots offering u...

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