28 July 2016

Alex Noble

Alex NobleVizolution - London

What does HSBC’s adoption of voice biometrics tell us about trends in identity, customers and contac

14 July 2016  |  4396 views  |  0 comments | recommendations Recommends 0

Wanting a change from Brexit articles (too many of them are just too much speculation), I was looking back at some of the news stories from earlier in the year that I’d meant to blog on but hadn’t managed to. One of those was HSBC UK’s introduction of voice biometrics (see Finextra: “HSBC to roll out voice and Touch ID to 15 million UK customers”)...

TagsSecurityRetail bankingGroupInnovation in Financial Services
Alex NobleVizolution - London

Law, territory and the Blockchain in Financial Services

20 November 2015  |  2316 views  |  0 comments | recommendations Recommends 0

I'm finding that I'm having very productive discussions with lawyers as ideas mature on how blockchain could be used in financial services I should stress that I'm a technologist rather than a lawyer – a student job at a firm of Edinburgh solicitors rapidly demonstrated that Scots law was not for me. However, if you wish to build a blockchain archi...

TagsBlockchainInnovationGroupInnovation in Financial Services
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Alex Noble
Alex NobleVizolution - London

New York vs London at the Barclays FinTech Accelerators - 5 things I’ve learnt

22 October 2015  |  2324 views  |  0 comments | recommendations Recommends 1

It’s been fascinating having the equivalent of a ringside seat for the London and New York rounds of the Barclays Techstars Accelerator. The two cities have some of the most innovative FinTech start-...

TagsRetail bankingInnovationGroupInnovation in Financial Services
Alex Noble
Alex NobleVizolution - London

How UK payments were changed by London Transport

17 September 2015  |  2760 views  |  1 comments | recommendations Recommends 0

Payments are evolving at a staggering rate. Yet despite the hype around the new payment methods, the way a 150 year old transport network has driven payments adoption is perhaps as significant. The ad...

TagsPaymentsRetail bankingGroupInnovation in Financial Services
Alex Noble
Alex NobleVizolution - London

The quiet FinTech revolution: Insurance

20 July 2015  |  2190 views  |  0 comments | recommendations Recommends 0

To say there is “hype” around FinTech doesn’t do justice to the some of the rather breathless reports that have recently been appearing. Some of this is a genuine feeling (bothin media and industry) t...

TagsBlockchainInnovationGroupInnovation in Financial Services
Alex Noble
Alex NobleVizolution - London

What would widespread crypto-currency mean for Greece?

07 July 2015  |  1790 views  |  0 comments | recommendations Recommends 0

Today’s situation in Greece is bad for all parties and for once the media are using word “unprecedented” correctly. There have been currency union crises before (such as the Latin Monetary Union, from...

TagsBlockchainInnovationGroupInnovation in Financial Services
Alex Noble
Alex NobleVizolution - London

Customer insight, election polling and why don’t branches have more success in customer surveys?

13 May 2015  |  2115 views  |  2 comments | recommendations Recommends 0

Current customer experience research shows that (whenever asked) consumers state that they like bank branches and prefer banks with branches. Yet the evidence of their behaviour and mobile adoption r...

TagsMobile & onlineRetail bankingGroupInnovation in Financial Services
Alex Noble
Alex NobleVizolution - London

Bank Branches, do we bet on Botin or BBVA or the stats from the FDIC?

24 February 2015  |  4603 views  |  1 comments | recommendations Recommends 0

It’s been a fascinating contrast between the statements of Ana Botin and Francisco Gonzalez. In her first interview, Ana Botin (the new Global Chairwoman of Santander, formerly CEO of Santander UK) t...

TagsMobile & onlineRetail bankingGroupInnovation in Financial Services
Alex Noble
Alex NobleVizolution - London

Are we getting Big Data fatigue?

14 January 2015  |  6954 views  |  3 comments | recommendations Recommends 0

There seems to be some shock that bank execs might be dissatisfied with Big Data. Big Data (the ability to analyse and understand massive data sets) has been heralded as revolutionary for financial ...

TagsRisk & regulationInnovationGroupInnovation in Financial Services
Alex Noble
Alex NobleVizolution - London

First Direct - Lessons from Banks vs Supermarkets

06 October 2014  |  3972 views  |  2 comments | recommendations Recommends 0

I’ve long been an admirer of First Direct. Recently I’ve begun to think that First Direct might be the model for how banks defend themselves from the rise of supermarket banking. First Direct is alrea...

TagsMobile & onlineRetail bankingGroupInnovation in Financial Services
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