27 October 2016

Social Banks

A Finextra Community Group

51Posts 252,345Views 44Comments

Latest blog posts

Vishwanath ThanalapattiRisk Management Professional - Toronto, Canada

Digital Inclusion: The Need of The Hour

25 August 2015  |  2540 views  |  2 comments | recommendations Recommends 0

Way back in 1955, All India Rural Credit Survey Committee recommended availability of institutional credit to the unbanked people in the country. The outcome was State Bank of India. We are in 2015. Much water has flown under the bridge since, yet there is a gap in availability of banking services to the masses in towns, villages and in remote ha...

TagsInnovationFinancial inclusion
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What the FFIEC social media guidance can teach UK firms

30 January 2014  |  2171 views  |  0 comments | recommendations Recommends 0

What is this all about? The FCA plans to publish new social media guidance for UK financial service companies in 1Q14. This follows the final version release of the Official FFIEC Guidelines for Social Media in Banking in the US just before Christmas 2013. Current FCA social media guidance around social media extends the guidance for financial pro...

TagsRisk & regulation
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Retired Member
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The voice of the customer is growing louder.

09 September 2013  |  3109 views  |  0 comments | recommendations Recommends 0

Did you think that it is always the customer who is at the receiving end of cleverly devised communication strategies and costly services? Think again. Recently we have seen some colourful examples of...

TagsRetail bankingTransaction banking
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Branch vs. self-service: Striking the banking balance

18 June 2013  |  5833 views  |  2 comments | recommendations Recommends 0

Retail bank branch closure is a growing trend in several countries as a cost cutting method. The thinking behind this is logical: branch banking is expensive so it makes sense to drive customers to ch...

TagsMobile & onlineRetail banking
Retired Member
a non-active Finextra member

What the financial industry can learn from Co-Op Bank

14 May 2013  |  4500 views  |  3 comments | recommendations Recommends 0

Last week, the Co-Operative Bank experienced a six notch downgrade by Moody’s rating agency, based on an increased “problem loan ratio” – launching the financial world into concerns around a potentia...

TagsRisk & regulationRetail banking
Retired Member
a non-active Finextra member

The Real Risk of Social Media

03 April 2013  |  5017 views  |  1 comments | recommendations Recommends 0

With news that ING is to enable elements of banking over Facebook and Chirpify to allow users pay with Facebook comments, it seems that social banking has arrived. How ironic then that most banks ar...

TagsMobile & onlineRisk & regulation
Retired Member
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Just how private is that conversation?

06 December 2012  |  7004 views  |  0 comments | recommendations Recommends 0

I’m not sure how practical it is for Lord McAlpine to sue 10,000 Twitter users, but it does serve as a very clear reminder that comments made over a public forum do have repercussions. Something many ...

TagsSecurityRisk & regulation
Retired Member
a non-active Finextra member

5 tips for building a successful internal social network

24 October 2012  |  5828 views  |  0 comments | recommendations Recommends 0

Last week, I had a very interesting catch-up with NixonMcInnes friend, Tony Stewart (@tonycomms). Tony is an internal communications executive at Aviva Investors and he agreed to talk us through his...

Retired Member
a non-active Finextra member

Monitoring Social Media, Surveillance or Enablement?

02 August 2012  |  7611 views  |  1 comments | recommendations Recommends 0

An article on ZDNet caught my attention recently. It looked at a Gartner report that said 60% of businesses will be monitoring social media by 2015 and asked its panel of CIOs if were they doing so a...

Retired Member
a non-active Finextra member

People sharing photos of cards online are not idiots...

17 July 2012  |  7653 views  |  5 comments | recommendations Recommends 2

...they might just be your increasingly rare fans. A few weeks back a new service started on twitter. @NeedADebitCard collated all the finest photos from the Internet taken by people keen to share th...

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About this group join  Join us

Founded by Elizabeth Lumley
Date 20 May 2010
Group profile
Social Banks is a group that aims to discuss trends and debate as the financial services take their first steps into social media. Twitter, Facebook, LinkedIn etc..debate all here.
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