Rereading Christensen’s Innovator’s Dilemma. Some takes (emphasis mine) :
- most successful enterprises get into deep trouble sooner or later and one theme common to these failures is that the decisions that led to failure were made
when the leaders were widely regarded as the best in the world
- Good management was the reason for failing to stay atop. “Precisely because these firms listened to their customers, invested aggressively in new technologies that would provide their customers more and better products of the sort they
wanted and because they studied market trends and systematically allocated investment capital to innovations that promised best returns,
they lost their position of leadership.”
- “Hence, most companies with a practiced discipline of listening to their best customers and identifying new products that promise greater profitability and growth are rarely able to build a case for investing in disruptive technologies until it
is too late.”
Important book to read – lots of food for thought - very much in banking and the payments area which needs so much new thinking in the global networked and real time economy.