22 October 2017
Bo Harald

Good for society at large

Bo Harald - ZEF, Transmeri, Real Time Economy Program

347Posts 1,311,076Views 256Comments
Innovation in Financial Services

Innovation in Financial Services

A discussion of trends in innovation management within financial institutions, and the key processes, technology and cultural shifts driving innovation.

e-banking high up

27 January 2010  |  3705 views  |  0

What are Internet users doing on the net? A new study (Redera) produced the following for Finland:

- looking for information             97%   

- e-banking                               95% 

- customer feedback                   76%

- public sector services               71%

- shopping                                70%

- inquiries (about merchandise)   67%

- booking services                      49%

- interacting with associations     43%

- buying music                          18%

Comments - banking should be 100% - but in many cases it is done by either wife or husband - and rather few under 18 have used the option - as they seldom have bills to pay or much of balances to admire. The public sector is doing rather well - aided by using bank id for access control. Inquiries are too high up - web offerings apparently not easy enough. Music is low - Nokia comes with music.

As it is Mr Same Guy who use all these services it is getting increasingly important to see to it that the user experience is as similar as possible across services - irrespective of role  - there are no corporate customers.... as outlined in earlier post:

 http://www.finextra.com/community/Fullblog.aspx?id=2867

TagsPayments

Comments: (0)

Comment on this story (membership required)

Latest posts from Bo

Banks are the enablers for mass market e-invocing

14 September 2017  |  6161 views  |  0 comments | recomends Recommends 0 TagsPaymentsInnovationGroupElectronic invoicing

e-banking 3.0

10 July 2017  |  4834 views  |  0 comments | recomends Recommends 0 TagsMobile & onlineInnovationGroupDigital Banking Trends

Demise of cash

05 July 2017  |  9006 views  |  0 comments | recomends Recommends 0 TagsCardsInnovationGroupDigital Banking Trends

Bank e-id service rules the waves

04 July 2017  |  5861 views  |  0 comments | recomends Recommends 0 TagsRetail bankingInnovationGroupDigital Banking Trends

Real Time Economy for EU - How?

20 March 2017  |  4825 views  |  0 comments | recomends Recommends 0 TagsMobile & onlineInnovationGroupFintech innovation and startups

Bo's profile

job title Chairman/Founding member
location Helsinki Region
member since 2008
Summary profile See full profile »
Independent advisor and board professional

Bo's expertise

Member since 2008
338 posts256 comments

Who's commenting on Bo's posts