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Do not complicate

 

It is very easy to make things difficult but very difficult to make things easy.

As a result we see that many service are not the least user-friendly - not in design - not in language - too complicated - a no-brainer.

The business environment is also  getting fiendishly complicated as technology offers so many new alternatives with so many new hypecurves popping up. Management is in place for controlling - not so much for innovating and the answer is often new control methods and more reporting - threatening to increase the drowning feeling as illustrated by Dilbert:

 

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