14 December 2017


Retired Member

3,251Posts 11,854,053Views 3,524Comments

Fight fraud, keep customers loyal

29 July 2009  |  2045 views  |  0

Card fraud is undoubtedly a global problem, and one that financial institutions around the world do already take seriously. However, it is well-documented that fraudulent attacks have the potential to affect customer loyalty, and this reiterates just how important it is to protect customers from fraud and to make sure when fraud does happen that they handle it quickly, effectively and easily, so the customer is not put out. Clearly, a number of challenges still exist which prevent banks from doing this at the moment. The siloed nature of fraud departments is the most obvious and ongoing obstacle that hinders banks’ abilities to tackle fraud efficiently. What’s more, with fraudsters adapting their techniques from one payment channel to the next, the detection techniques banks are using are also unable to keep up with these fast-moving criminals. Banks therefore need to look at the current structure of their fraud departments and re-evaluate their anti-fraud strategy to incorporate proven fraud prevention tools combined with proven fraud management techniques. Only then, can they truly win the fight against fraudsters and re-inject confidence in their customers.

Comments: (0)

Comment on this story (membership required)

Retired's profile

job title
member since 2014
Summary profile See full profile »

Retired's expertise

Member since 2009
3181 posts3,524 comments
What Retired reads

Who's commenting on Retired's posts

Ketharaman Swaminathan
Raymond Lee
James Andrew
Dharmesh Mistry
David Andrzejek
Ralf Ohlhausen
Tom Hay
Nicola Cowburn
Michael Wright
Charmaine Oak
Francis Chlarie