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118 800 mobile number directory crashes

I wrote back on 10th June about How to Opt out of the new UK Mobile Phone Directory

The controversial service has been overwhelmed by users rushing to go ex-directory

The site, which launched last month, now displays a holding page

which reads: "Service suspended while we make improvements."

"The 118 800 service for mobile phone connections is currently unavailable - from this website and by phone - whilst we undertake major developments to improve the experience for our customers. We'll be back as soon as possible with the new improved service."

"All ex-directory requests made by people in our directory to date are being processed. There will be no need to resend these requests. And we will take further ex-directory requests when the service resumes. We will not be taking ex-directory requests by phone or text whilst the service is not operational."

"Please do not call us on 118 800 for anything other than landline directory enquiry requests as you will be charged for the call."


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Keith Appleyard

Keith Appleyard

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17 Aug 2007



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