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A Finextra member
A Finextra member 19 January, 2009, 16:04Be the first to give this comment the thumbs up 0 likes

Is it cost cutting that leads to shoddily trained staff? Or are people these days so badly treated that they become demotivated and rubbish as a result? A 10% difference in interest rates does strike me as pretty huge tho'.

I'm disillusioned with banks - especially for saving with their generous interest rates. I might try Zopa.

A Finextra member
A Finextra member 20 January, 2009, 08:23Be the first to give this comment the thumbs up 0 likes

Humm,  I'm just wondering, if you need a personal response, why use a letter and/or internet, when they are known to be the least personal modes of communication? If I would have a problem with my bank, I would call them, and if the call would not settle my issue, I would book a personal appointment at the local branch. At least that's how things are done here in Finland.

No one here sends the bank a snailmail letter and expects to receive an intelligent response, because sending a letter involves efforts like writing it, printing it, finding an envelope, buying a stamp, taking the letter to the mailbox and still waiting for two weeks for a response.

It's so much easier (for both parties) if you just grab your cell and call them. My bank answers the phone normally in less than 30 seconds with personal service, and if the problem cannot be solved on the phone, a personal meeting can be booked for tomorrow or the day after that.

And yes, I work in that bank, but this is how it works for all our customers.

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