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I appreciate the sentiments, but fear you may have taken on an extremely hard sell with this one. In the current economic climate, I can't see any bank allocating scarce budgetary resources to a dealing room VoIP communications solution - even if the ROI
appears rational. If they wouldn't do it during times of plenty, why do it now?
I do agree that this is a challenging course to consider in the climate today - although spend has not been absolutely removed from the agenda. There are scenarios where investment is necessary and may not be deferred, and it is here that I've seen some
organisations use this “necessary” spend to release extra benefit. In broad terms the targets I see that are high on the agenda are improved business continuity management, tighter integration between communication channels, information held on counterparties and
trade execution process (compliance play), and the amalgamation of disparate communication platforms.
This post is from a series of posts in the group:
A community for debating the role of UC within the banks today and how it may progress in the near / medium term.