The history of payments is best described as a search for simplicity, security and convenience. Coins, banknotes, cheques, payment cards have all been introduced with the aim of making paying for goods and services easier.
Over the past few years, mobile payments technology has launched an assault on these traditional methods by offering consumers a convenient and streamlined payment experience. Within the next five years, 34%
of UK consumers expect to use a mobile payments application every day.
With the potential for the technology almost limitless in its ability to provide added value and tailored services, and with the market projected to soon top $1
trillion, what are the technologies and trends shaping the development of mobile payments, and how will we pay in 2020?
Light the Beacons!
For many within the industry, ‘invisible payments’ are the holy grail. This is a completely frictionless experience in which all parts of the payment process – from initialization and authentication, right through to final confirmation – are seamlessly performed
in the background without direct interaction from the consumer or merchant.
This may sound like we’ve strayed into the realm of sci-fi, but the truth is that in-app invisible payments are already here. For example, Uber enables users to simply get out of the car at the end of the journey, whilst the app seamlessly processes the
fare in the background.
The race is now on to make in-store invisible payments a reality, and beacon technology is emerging as the most likely enabler.
Put simply, beacons enable retailers to detect a consumer’s presence in-store by communicating with their
connected devices. Danske Bank has pioneered the use of beacons for payments through its MobilePay app, which has close to 3
million users and accounted for 90 million transactions in 2015.
Unsurprisingly, Google has gone a step further with the pilot launch of its Hands Free app. This combines beacon and Wi-Fi
technology to connect the consumer’s smartphone with the POS system. This enables them to conduct the transaction simply by saying “I’ll pay with Google”.
Google is not alone in the pursuit of hands free payments. PayPal has experimented with beacon technology for several
years, and more recently has combined this knowledge with an augmented reality (AR) solution that enables users to easily
analyse and pay for products in-store. The wild popularity ofPokémon Go shows the power of well-executed AR products, so watch this space.
Despite these innovations, however, it is unlikely that in-store mobile payments will be truly invisible by 2020, but the gap will have undoubtedly closed. Prepare to say goodbye to long queues at the checkout, because innovations such as beacon technology,
means that paying with your smart phone or device will soon require only the most limited interaction.
Rise of the Wearables
Smartphones currently dominate mobile payments. With the wearables market set to be worth $34
billion by 2020, however, this supremacy may be short-lived.
There is an interesting dynamic at play between the wearables and payments industry, in that some feel the long-term success of wearable technology is dependent on the successful integration of payment technology.
This is because the current popularity of wearable technology has been based on single application devices, like health and fitness trackers. Manufacturers know, however, that this market has its limitations and additional features must be included to drive
mass market adoption. Payments are a key use case that can move wearables from faddish luxury to everyday essential as, in time, consumers will be able to leave their physical wallets and perhaps even smartphones at home.
The big players are already making their moves. Google is hinting strongly that Android Wear will soon support Android Pay,
and Fitbit has acquired Coin to accelerate the deployment of NFC technology across its product stable.
We can confidently predict, therefore, that wearable technology will account for a significant portion of the mobile payments market by 2020. Indeed, some analysts have gone as far to say that wearables will have surpassed smartphones as the main method
of making a mobile payment. Watch this space.
More Than Just Payments
Starbucks is responsible for developing one of the most successful mobile payments application so far. It has over 16 million active users, accounting for over 25% of in-store
sales. The main reason for this success? You are rewarded for using it.
This shows that simplicity alone does not guarantee adoption and that integrating value-added services is key to establishing a compelling reason for use.
Banks and the ‘OEM Pay’ platforms have been quick to catch on. For example, when paying at selected merchants with Android Pay, loyalty points and offers are automatically applied, and initiatives such as ‘Android Pay Day’ offer monthly incentives. In addition,
Royal Bank of Canada has integrated over 150 loyalty programmes into
its HCE wallet.
Another key to Starbucks’ success is that users can earn and deploy their loyalty points with any smartphone, anywhere. In comparison, the implementation of value-added services across the wider industry is currently quite fragmented, with loyalty and reward
schemes often limited to specific merchants, applications, locations or operating systems. In 2020, however, mobile payments will be far more rewarding. Over
3 billion loyalty cards are predicted to have been integrated into mobile applications by this time, so consumers can expect a far more consistent experience.
Biometric Authentication Beyond Fingerprints
Although tokenization has cemented its position as the main method of securing mobile payments, biometrics have also come to the fore as a way to boost consumer confidence through an extra,
more visible security layer. Take Android Pay as an example, it already supports a number of biometric authentication methods, from fingerprints to facial recognition.
Although biometrics are proving popular among consumers, there’s still a few issues to contend
with. Firstly, only the most expensive high-end devices have the requisite functionality, which limits deployment. Some security challenges are also yet to be resolved. To take the example of a fingerprint scanner, the technology is not 100% fool proof and
some implementations can be bypassed in several ways.
The fight against fraudsters, therefore, is taking us beyond these more traditional biometric methods. A frankly staggering number of body parts and functions can be used as a biometric measure. Technologies such as iris
recognition, heartbeat analysis and vein mapping, to name just a few, are being touted as potential game-changers. Importantly, they can also be seamlessly co-opted into the payments process to minimize friction.
So, what does the future hold for biometrics? Firstly, upgrades and launches will mean the number of devices that support biometric authentication will increase. In addition, we can expect mobile payments to combine several biometric modalities when authenticating
a user to enhance security and accuracy.
Mobile Payments in 2020
We are arguably at the most exciting juncture in the three millennia history of payments. The pace of development and innovation is dizzying. Consider that we have not even touched upon the potential of Blockchain to
radically simplify financial processes – although there is no shortage of content being written on this currently!
Although it is hard to predict exactly which direction the industry will take over the next few years, what is guaranteed is that mobile payments are very much here to stay. We can therefore expect the launch of countless new payment offerings over the coming
years. What will separate the gimmicks from the gold dust, however, is whether they can truly simplify and enrich the purchasing experience.