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Innovation in Financial Services

Innovation in Financial Services

A discussion of trends in innovation management within financial institutions, and the key processes, technology and cultural shifts driving innovation.

The War of the Red Envelopes in the Year of the Goat

03 February 2015  |  2667 views  |  1

From the land that brought some of the most remarkable inventions in the world between 2000 BC and 200 BC, such as cast iron and the suspension bridge, the new frontier for modern day innovation in 2015 is Digital Money.

There is a drama unfolding in China with continued strategies and lobbying between the top players – Alibaba, Tencent, Baidu, China UnionPay, the banks, the regulators and others. Like a jigsaw puzzle, each large group is assembling their “armies” – a number of different companies, groups of companies and partnerships that will help them obtain dominion over the fast evolving digital money market.

We will soon be in the midst of one of the greatest migrations in the world, as Chinese from around the world travel home to celebrate the Year of the Goat. While I wish my dear Chinese friends a wonderful New Year, I am keenly interested to see who will win the War of the Red Envelopes or 'Hong Bao' as it is called.

What is Hong Bao?

In China it is a very important tradition to gift money in red envelopes to children and younger members of your friends and family. The envelopes are red, as are most things associated with the Chinese New Year.

Last year, for the Chinese New Year, Tencent's WeChat (similar to WhatsApp) stole a march over Alipay by launching a viral and hugely enjoyable way to gift red envelopes electronically.

Tencent's WeChat got 5 million customers to send over 75 million red envelopes within 24 hours, through an electronic substitute for the centuries old tradition of Hong Bao.

This was just one in a string of digital money initiatives from the Internet Tech Giants of China. However it was highly significant in terms of gaining adoption for the WePay mobile wallet service.

What made Tencent's Hong Bao click?

In the year when the mobile internet overtook the PC internet in China, the market was just ripe for this service and Tencent pulled off a classic marketing promotion.

For me, the primary innovation was in the manner of embedding this into normal social interactions that had soared in popularity, not just in urban areas but across most of China.

The second innovation was in offering an alternative means of paying by getting people to link in their bank accounts, something we may find commonplace in the West but was quite an achievement in China at that time. Of course, now WePay had customers with means of paying, not just for the New Year but as a strong base for all the various services they launched subsequently. In 2014, China became the largest online retail market in the world, and many of the transactions now take place using smartphones.

And of course last, but by no means least was the way that the giving of Hung Bao was turned into a game. As my dear friend Michelle Zou explained to me, it was great fun for her to send money this way as an element of suspense was introduced in the way the allocated money was shared out between the designated receivers of red envelopes.

How did Tencent build on this success?

Soon after the New Year Tencent established the Weixin Group on May 6, 2014 and rebranded to create Weixin Payment services.

Last month WePay’s WeBank became the first online private bank to launch in China. One step led to another and an important first step was their New Year Hung Bao service.

So what could we expect this Chinese New Year?

So what may competitor Alibaba do this year? Their recently created ANT Financial Services Group (formerly Alipay) is well poised to counter this success. Alibaba has many significant achievements as I've described in my previous posts, and the group is shortly to launch their own private online bank.

How will they stay in the centre of Chinese New Year celebrations? And will one of the many other new third party payment providers (my research shows 264 licenses/extensions) also have some tricks up their sleeves.

We'll know soon enough, and it is bound to be interesting.

  • Have you tried the new Hung Bao services?
  • Has anyone outside China thought of doing this for the extensive communities around the world?
  • What innovations do you expect to happen this year?
  • Have you seen a mobile wallet that achieved similar traction to what Tencent managed last year? I believe such adoption rates are very hard to achieve.
  • Would you use electronic red envelopes, or must it be cash?

I would love to hear your thoughts!

For a background on Financial Services in China please see my previous blog Innovations in Digital Money in China 2015

Red Envelopes in China TagsMobile & onlinePayments

Comments: (4)

A Finextra member
A Finextra member | 03 February, 2015, 14:32

Please could you rewrite this article in Fortune Cookie format (ISO666). It would help comprehensibility, at least down here on Planet Earth. Thank you.

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A Finextra member
A Finextra member | 03 February, 2015, 16:09

Thanks for the feedback. I've added a link to my previous post to offer a bit of background. Hope that helps.

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A Finextra member
A Finextra member | 05 February, 2015, 06:18

I have completely redrafted this post today to answer the various questions people have asked me, and also to address Finextra Member's comprehensibility comment. 

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A Finextra member
A Finextra member | 05 February, 2015, 07:44

Breaking news - Since I first wrote this post, Weibo and Alipay have launched their "Let Hongbao Fly" campaign with over 5.5 million red envelopes already sent out! It's all happening ..

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