An article relating to this blog post on Finextra:
FSA to introduce call recording regulations
UK financial institutions will soon have to record and store telephone conversations and electronic communications relating to client orders under new regulations to be introduced by the Financial Ser...
See article
Step by step, we see the legal system coming to expect that enterprises will retain instant message and text message archives just as they do e-mail records.
http://hack-igations.blogspot.com/2007/11/instant-message-retention-e-discovery.html