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Sayed Ali's blog archive

2017 (3)
Sayed Ali Sharafudeen

Sayed Ali Sharafudeen

Senior Manager, Customer Analytics at Genpact
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Data Protection Act Issues

Reshaping Customer Engagement & Data Management Strategies: A necessity in the post-GDPR era

11 Dec 2017

When the European Union ushers in General Data Protection Regulation (GDPR) on 25 May 2018, it will represent one of the most critical developments and the biggest shake-up in the use and management of customer data over a decade. This has been specifically designed to ‘harmonize’ consumer rights across the continent and will consecrate stringent ...



08 Dec 2017

Futuristic Banking

Banks need to swipe their 'social media' cards to pay up for Personalization!

21 Nov 2017

When customers walk into their bank, they normally expect to talk to a personal banker or customer manager to discuss their need or issue. With every customer tending to demand personalized relationship with their banks, scalability issues creep in for a branch level personalization for each and every customer. However, retail banking has gone dig...