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Location
Boston, Massachusetts
Member since
2020
Writes about
Payments Retail banking Wholesale banking

John's blog archive

2021 (1) 2020 (8)
John Burgos

John Burgos

Vice President Business Development – US & Canada at Mindgate Solutions | www.mindgate.us
Message Message me Posts: 9 Comments: 4
Career History A business development professional with a focus in the financial services domain with both a technical and banking background. I spent 8 years at HSBC managing the Treasury Department (i.e. Payments, Reconciliations, Cash Management,) and over 10 years at various FinTech companies. I have held technical positions at SmartStream, ACI Worldwide, SunGard and sales positions at Volante, Sterci and XebiaLabs.

Blogs

Banking Strategy, Digital and Transformation

We all know about Open API’s, Open Banking but what about Digital Overlays?

11 Feb 2021

Open API’s and Open Banking has been a hot topic for quite some time now, but very little has been said about Digital Overlays. What if I told you that Digital Overlays is the key to unlock the full potential of Open API’s and Open Banking. There are many banking initiatives underway that are driven by various factors, such as regulatory, innova...

Digital Banking Trends

Re-thinking Payments in the wake of the pandemic

15 Aug 2020

Human lives everywhere have surely experienced a jolt with the recent pandemic outbreak. Lives as well as livelihoods are at stake. But amidst all negative growth in businesses everywhere, there is some exhilarating news hovering. As firms worldwide get together in their endeavor to business continuity, payments companies must show urgency in lend...

Social Banks

Social media payments friend or foe

02 Jul 2020

Social media, like any other innovation, is likely to go through a refinement period, which seems like a never-ending process of updates and improvements. Despite its substantial list of pros and cons, social media sites and apps have been here for more than a decade and its footprint in today’s society is both profound and undeniable. The socia...

2

Fintech, you get me!

The global acquiring landscape redefined

29 May 2020

Fintech start-ups are known for being agile and efficient and they now have their eyes on the banks’ revenue sweet spot. These new entrants, have a well-established online presence, they are targeting merchant services and managing to hold on to them through mobile access. To stave off this threat, banks need to work with merchants to strengthen t...

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John is Commenting on

Social media payments friend or foe

  Hi Melvin, For clarity, when I speak of social media payments, I am referring to companies like WeChat, WhatsApp and others like it. I am not aware of any consumer payment-based issues thus far on these providers. Other points worth noting is that these social media providers do not work in a vacuum when it comes to payments, for example WhatsApp Pay in India works with UPI, which is the country’s mobile payment platform for banks as well. There are currently plenty of safeguards and consumer protection laws in UPI platform. Another example, is WeChat Pay in China, whereby they implement a wallet-based solution that can leverage bank accounts or credit card rails and it leverage those existing consumer protection laws.  Thus, it’s important to understand how the social media payment provider is providing it’s service to ensure you, as a consumer, are satisfactorily protected. Again, I would like to thank you for your point of view, as it help bring light to a subject that is often misunderstood.

09 Jul 2020 Reply Read article

Social media payments friend or foe

  Hi Melvin, As a consumer I can appreciate your point of view, we should always strive to protect our consumers. Unfortunately, technological innovation tends to move so fast, it’s hard for legislation to keep up. As an example the internet has been around for more than a decade and legislation still hasn’t caught up. Imagine how life would be without the Internet. This means that the onus initially should be on the solution providers to keep consumers safe, until legislation arrives. Social media payments are already live in other countries without legislation. Zelle payments today operate in the US without any new legislation put in place. Thank you for your point of view and feedback it’s through these type of exchanges that we will ensure we provide solutions that benefit everyone!  

09 Jul 2020 Reply Read article

Top 5 Digital Banking Myths: Community Banks Need to Abandon

  As a customer myself of a small community bank, I would agree the personal touch and community involvement has lessened over the years. I also agree that digital banking can help community banks connect more directly to the communities they serve. Thank you for pointing that out.

08 May 2020 Reply Read article

How to help your customers eliminate the go to the bank from their to-do list

  Hi Ketharaman,  I will agree with you that some traditional banks may always want to have both a digital and branch channel available. However, it wont be because of upselling limitations, as you pointed out in your 2015 blog. Digital capabilities have vast improved since your blog. All you have to do is to look around for you to see all the Neobanks that have popped up just in the last year to see that the new model for a bank is to be all digital.

19 Mar 2020 Reply Read article