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Grant's blog archive

2015 (2)
Grant De Leeuw

Grant De Leeuw

Global Sales Manager at TALKINGTECH
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Bio Global Sales Manager at TALKINGTECH, a global leader in customer engagement & payment technology solutions for utilities, telecommunications & financial services organisations.



Collections in Financial Services: The Self-Service Revolution

23 Dec 2015

Consumer demand, the adoption of new payment methods, competition, regulation, digital transformation and security are powering the self-service revolution in banking. This well-publicised transformation is fuelling something interesting under the surface – the collections process. The customer journey in banking is potentially one of the longest i...


Commentary: Payments UK sets out its world-class priorities for the country

02 Nov 2015

As TALKINGTECH’s General Manager for EMEA, I have the opportunity to help our clients - predominantly in the financial services, telecoms and utilities sectors - and their support teams to improve customer satisfaction and increase profitability by making it easy for their customers to pay bills promptly. Recently I was keen to review the Payments...


One year on: how has the FCA Income and Expenditure Process affected service companies and their customers?

03 Aug 2015

The Lending Guidelines introduced by the Financial Conduct Authority (FCA) in 2014 affect more than just mortgage and loan application processes. They also apply to mobile operators that offer finance for handsets, utilities suppliers that are obligated to help customers falling into arrears with their bill payments and housing associations that ...