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23 Dec 2015
Consumer demand, the adoption of new payment methods, competition, regulation, digital transformation and security are powering the self-service revolution in banking. This well-publicised transformation is fuelling something interesting under the surface – the collections process. The customer journey in banking is potentially one of the longest i...
02 Nov 2015
As TALKINGTECH’s General Manager for EMEA, I have the opportunity to help our clients - predominantly in the financial services, telecoms and utilities sectors - and their support teams to improve customer satisfaction and increase profitability by making it easy for their customers to pay bills promptly. Recently I was keen to review the Payments...
03 Aug 2015
The Lending Guidelines introduced by the Financial Conduct Authority (FCA) in 2014 affect more than just mortgage and loan application processes. They also apply to mobile operators that offer finance for handsets, utilities suppliers that are obligated to help customers falling into arrears with their bill payments and housing associations that ...