Banking Strategy, Digital and Transformation

Customer Centricity Shapes Financial Services Reform.

25 Oct 2022

What does customer centricity mean to financial services? "Customer-centricity" is a term that many organizations have adopted. While it is vague, it refers to many things that can profoundly impact how organizations interact with their customers. Unfortunately, most financial institutions do not have a strong customer focus, primarily d...

Banking Strategy, Digital and Transformation

Redefining Purpose, five reasons why senior banking executives can't overcome the digital age challe

14 Sep 2022

Lack of Knowledge Lack of Experience Strategies without purpose Ignoring the new customer-centric reality A disconnect with a new generation of talent (Connect with the author, Frederic de Melker: www.fredericdemelker.com) Retail bankers are middlemen. The industry was the only gateway to the global financial system for individuals and corpor

Banking Strategy, Digital and Transformation

Burning Investors’ money is easier than eating shareholders return.

22 Sep 2018

Undoubtedly, blockchain represents a conceptual truth, capable of resolving fundamental issues we are currently struggling with. However, let’s agree that the road is long and the overuse of the related buzzwords works contra productive, is time-consuming and is burning wealth. Take bitcoin as an example. It appears to have profound similarities...

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