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Derek Corcoran

Derek Corcoran

Chief Experience Officer at Temenos
Message Message me Posts: 9 Comments: 16
Bio My role as CXO is to understand what Best Practice is for Digital Sales in financial services, ensure our company's product can deliver Best Practice experiences and work with our clients to help them delight their customers by being easy to do business with. Career History As a programmer I learnt how tech works. In BPO I learnt about efficiency. In tech sales I learnt about value. As (digital) CXO I bring it all together


Banking Strategy, Digital and Transformation

How mid-sized banks can outmaneuver mega-banks

01 Apr 2021

For banking customers, good service now means completing a quick and painless transaction online. The experience of 2020, with branches closed or offering reduced services due to COVID-19 restrictions, has brought this to the fore: a survey by Mastercard showed 87 per cent of people who had never used a banking app before the pandemic would conti


Banks need to be banks, not software companies

28 Aug 2015

It's a while since I wrote here but I felt compelled today. First, there was a reference yesterday to the now famous quote from BBVA CEO, Francisco Gonzalez "In the future, BBVA will be a software company". And then today I saw an article with the opening paragraph stating "Bankers need but one mantra today: 'my bank is a technology...



FinovateEurope 2015 - what was different this year?

12 Feb 2015

Finovate Europe is done and dusted for another year. So what was different about this year and last? Well...lots. First of all it was bigger – 30% more attendees with numbers hitting around 1300. More demos with 72 taking to the stage this year as opposed to 67 last year. 26% of the audience we C-Level or Managing Directors showing the executive


Keeping on top of the ever-changing FinTech sector

23 Oct 2014

In a recent speaking engagement I said part of my role as CXO was “keeping my finger on the pulse of the rapidly changing FinTech world”…I qualified the statement by saying it was “hard”…like drinking from the fire hydrant. But one of the attendees at the event "called me on it" and asked "how do you keep on top of it?" So I tho...


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