Profile
Location
London
Member since
2021
Reads

Caroline's blog archive

2021 (1)
Caroline Tonkin

Caroline Tonkin

Director of Sales at Opsmatix Systems Ltd.
Message Message me Posts: 1 Comments: 1
Bio Opsmatix AI automates operations based on unstructured data (e-mails, voice calls, chat, images, faxes...) and processes requiring human intervention Career History Fintech sales

Blogs

Artificial Intelligence and Financial Services

When it comes to offshore call centres, what price is a happy customer? How can AI help?

22 Feb 2021

The offshore explosion The nineties saw an explosion in the deployment of offshore service centres, the most popular destinations being China, India, Malaysia, Indonesia, Philippines and Brazil. The main benefit of this dash to offshoring and outsourcing was seen as reduced cost, given the compelling lower staffing and real estate costs these lo

1