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Sudha's blog archive

2018 (1)
Sudha Bhat

Sudha Bhat

AVP, Customer Analytics at Genpact
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Bio I am responsible for analytics led transformation projects and programs to enhance customer experience and help identify products and solutions that drive operational excellence. Career History 14 years of experience in Contact Center domain encompassing analytics and operations. Adept in analytical assessment, thought leadership, new solution development,delivery and project management across customer service processes.


Digital Banking Trends

There is No OPTION B - How actionable analytics can drive a better onboarding process

10 May 2018

As the saying goes, “first impressions are the best impressions.” A bad first impression can undermine the perception of a brand, before a relationship has even been formed. At the same time, all banks are scrapping to win over consumers and retain them. Getting that first impression right becomes critical in an increasingly digital world, where ...